Empress MimiReviews of empressmimi.com

Lovely products delivered with the subscription plan and exceptional customer service. I had to exchange the size of my purchase and received a patient and helpful response. Love the dedication to making the experience Empress-like; I think it adds value to the products, which are already great! Shipping was smooth, I had to pay a customs fee upon delivery, which was expected for an international shipment.

My experience with your customer service has always been amazing ! I had an issue with a box "The Empress Box" that never arrived due to postal worker strikes, and your customer care team was incredibly helpful. I never had any trouble getting in touch with someone from your company, and every time, whether it was about sizing or delivery, you were always extremely helpful and genuinely kind. I wish more companies were run the way yours is, because you treat people kindly. Thank you for everything.

Jezza was super helpful and nice. I needed help with an order cancellation and they were super helpful and fast to respond.

The lingerie is beautiful and customer service very kind and fast reacting.

Very impressed with custom service I ordered an Empress set, but I was not confident with the sizing due to international variances. Jezza responded promptly with confirmation, care and warmth. Service is just as important as the quality of the products.

I LOVE Empress Mimi - not just their gorgeous lingerie, but their stellar customer service. Jezza has assisted me several times through the years and has always been incredibly gracious and most helpful. Thank you Jezza and Empress Mimi Team! I absolutely adore your company, products and extremely courteous and helpful employees / customer service!

I had an issue with the sizing of a corset that I purchased in a set years ago. There was no option to choose the sizing of the corset, only the corresponding bra and g-string. This oversight was disappointing and led to me being unable to wear the corset, especially at that price point. I reached out to customer service with no expectations. I didn't think any would come of it; yeah every brand has "customer service reps" but would they really do anything? I figured I'd receive some dismissive, copy-paste response in return or better yet, an automated response. Still, it was a significant amount of money and if the worse that would happen was a lackluster response, I could easily write this brand off and never shop with them again. Let it be the last time I try an unknown brand and stick to the mass produced, big name brands or save up for the luxury brands. Little did I expect such a responsive and proactive associate by the name of Jezza to answer my complaint.I truly respect her patient and dedication to working with me to ensure that I was 100% satisfied with the resolution. As someone who's worked in customer service themselves, to be on the receiving end of such incredible service, I truly see what a difference it makes. It was not just about a product, it was about womanhood. I was treated with respect and taken seriously. Their clothing builds confidence in your body and their customer service builds confidence in your communication skills and assertion. I was empowered to speak my mind over the dissatisfaction and my feelings were validated. The dedication to rectify this issue has solidified my belief that Empress Mimi is by women for women. I've encouraged my friend to shop here as well, as I'm not only satisfied with their products but their investment to make things right for the customer. In my experience, the price point is worth the experience. If you are hesitant about sizing, I would recommend sizing up for buying individual pieces or sets. Then, you can make minor adjustments to make it fit better for yourself. Rather than items being too small and unwearable. If I'm not mistaken, their mystery subscription box comes with a size guarantee and buying individual items does not, so I would take that into consideration. When in doubt, contact customer service for the specifics before purchasing to hopefully minimize any errors. However, do feel empowered to contact them after purchasing if there are issues because they actually do care about customer satisfaction. I'm also impressed by their rewards program and how points can be earned even before making a purchase. I do feel more likely to return and will save a bit on my next purchase when I do. I would like to see this company grow and will keep an eye out for their success.

Great customer service experience. Had to cancel an order and Jazz handled it with ease and courtesy. Would purchase without hesitation in the future!