Empress MimiReviews of empressmimi.com

Mia is amazing, she's been helping me with this issue I've been having and answering all of my questions satisfactorily. I'm always happy with my service at Empress Mimi and Mia reinforces that! Thank you Mia!

I have been purchasing 4 or 5 items from them now, both with the mistery box method and regular purchase. The quality of the sets is so good and they have the nicest taste! The big plus of the company goes to the customer service though! Every time you receive an email or send one, you get 1 to 1 replies, knowing that you have someone yoi are directly talking to on the other side. Also, they are super effective and reply in no time. Alao also, great refund and exchange policies! Love this company and their philosophy to bits!

Super cute lingerie! Really helpful and lovely customer service.

Mia was once again extremely helpful. It is such a relief knowing that whenever there is any confusion on my part about my subscription or order, my queries will be met with kindness and patience. I have had to briefly pause my subscription to save up a bit for the next box, but the wonderful customer service is definitely a huge factor in my wanting to come back again. The products themselves are wonderful too, they are the main reason I'll shop here again, but it's still been a massive relief that the customer service at Empress Mimi is so warm and friendly.

Anytime I had to reach out to support, I always received an amazing service, actually listens to the customers need & doesn't feed any generic messages neither, I highly recommend this brand not only for their high quality lingerie ♡ but the service itself is outstanding 🥰

I had a great experience communicating with the Empress Mimi team. They were able to help me troubleshoot my issues and were very accommodating :) Thanks so much!

Mia was very quick to respond and resolve the issue. I appreciate the excellent customer service provided by Mia.

Your customer service pixies have always gone above and beyond for me whenever I write in. I know your team has heard a lot from me (probably more than they’d like), so it is really special that I continue to consistently experience superb customer service. It can be difficult to justify treating yourself to something indulgent like this every month, but your awesome team makes it easy. Their responses are a huge reason I will continue to be a subscriber for the foreseeable future. Memorable and gracious customer service is just as important as the beautiful, high quality items I look forward to every month. Thank you Mia, Hannah, Cylene, Lola, Elle, and any other pixie I may have missed here (sorry!) for all the help, and thank you Empress Mimi for the incredible lingerie that makes me feel like a goddess!