Taylor F.
Quick help
I was having trouble redeeming a coupon code. Emailed customer service and it was handled in less than a day. Thank you Mia!
Empress Mimi is a London based lingerie subscription box offering everything from fabulous wireless bras to delicate jewellery, silky kimonos and decadent frillies. Shop the underwear, jewellery and loungewear collection directly online or save money &...
Empress Mimi (empressmimi.com) has 594 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 509 reviews with 5 stars · Clear filters
Taylor F.
I was having trouble redeeming a coupon code. Emailed customer service and it was handled in less than a day. Thank you Mia!
Bronwen R.
Empress Mimi has been extremely helpful and understanding. I've ordered from many different sites and honestly wasn't expecting much, but when I reached out after realizing a discount code I tried to use didn't work, Jezza responded and completely sorted it out. Super impressed with the customer service, and will definitely be a returning customer.
M.A
I accidentally ordered the wrong style bottoms in my set, so I emailed the company to change my order. Mia was so kind and helpful! Immediately sorted out my problem. My order arrived, packaged beautifully and the quality of product is SO GOOD. I rarely order online because sizing is tricky for me but everything fits true to size. this was my first order but I will be ordering new sets in the future.
Hopkin_0012
Mia was incredible. I placed an order where I needed a different size for bra and corset and Mia helped me get the correct sizes shipped even when there was no option to select them separately. Fantastic quality customer service
Morgan F.
I had an issue getting a discount code to work. Mia helped me figure out the issue and use the code. She was super nice and helpful!
Tania Monae A.
Empress Mimi offers a variety of goods of designs you'll find challenging to find anywhere else. Although the team is small, they are accommodating, kind, and attentive! Ib would recommend doing business with Empress Mimi 💘 Lola from customer service is excellent!
Fiona D.
Jezza was so helpful. I was really confused about sizing and they put a lot of effort into helping me. I’m very grateful.
Sarah H.
I’m not the best with technology and accidentally missed putting something when putting in my order. The customer service that the wonderful people at Empress Mimi provided was beyond stellar. Quaint reply and the fastest resolution ever! Can’t wait to purchase so many more things!!