Empress MimiReviews of empressmimi.com

I love the products. The customer support is very helpful, specially Jezza

My package was returned to sender. For some reason the courier did not deliver the package or a notice to my home (which I had received an empress mimi package at before). Empress Mimi reached out to let me know and gave me a refund. I asked if instead they could resend my package as I wanted everything I had ordered. The customer service and kindness is amazing. They respond so quickly and always make me smile. I’m so excited for this Empress Mimi package to finally arrive. I love everything I own so far.

Great product, I was a little weary before I recieved my first Empress mimi subscription box last month but I was delighted when it came. Pretty packaging and it all fit perfectly! The material used is stunning, I cant wait for the suprise each month.

Jezza helped me sort out the mystery of the 10 Venus panties that were delivered to me in place of a different Venus order (Mia also helped). As always the Pixies are so lovely and helpful to deal with. Always leaves me with a warm feeling about Empress Mimi. I am hoping to use my gifted panties to give to my friends and convert them all to the Empress lifestyle!

Really the cutest lingerie around and the team are so helpful.

I've been getting the queen box on subscription for just a little over a year now and nearly every set has been a winner. Some are less durable than others (lost some zazzy zelda tassels on the first wear) but generally they all look really good and feel really nice to wear. I had some previous issues with customer service but my more recent two experiences have been overwhelmingly positive to the point I comfortable recommending them to my friends and leaving this review. Previous Experience: Not long after I started getting the queen box, I had issues with my order. Similar to the ones mentioned in the negative reviews. A parcel never arrived, I chased and chased and was told it was my fault for not having paid for tracked shipping, but I quoted their website, and the UK law, and they did eventually reship the missing parcel for me. It wasn't a great experience and I felt bad having to chase them so much but they did resolve the issue in the end so I continued with my subscription. More Recent Experiences: Having continued with my subscription I kept getting boxes and was generally delighted. Until about a month ago when I received one of the more recent designs, Lady Elizabeth/Dressed To Thrill. I am slim and an A/B cup and got the XS bra to accommodate this, however I was just lost in this particularly design. I was really upset at how unflattering it was. I contacted customer services and got through to Jurie. She was fantastic, she was really understanding, and really kind about how self conscious the bra being so much too big for me made me feel. She offered to get a replacement set shipped out immediately. Through no fault of hers, the warehouse accidentally shipped me out exactly the same set a second time! I contacted Jurie again who apologised and had a replacement set shipped right away, she even confirmed with the warehouse exactly which one was being sent so she could be confident in telling me it was resolved. I received the replacement set not long after and am really pleased with it. I was really impressed with how quickly they moved and the level of care shown in resolving this for me. Things go wrong everywhere from time to time, but its how a company works to fix it that matters most and Jurie really made me feel like my experience mattered to them. Following this, I had to cancel my bank card for a completely unrelated issue. I had missed the email prompting me to update my details and as a result my next box didn't ship. I went onto the site to try and update my details but for some reason I couldn't get the box to reactivate. I contacted customer service and got through to Jezza. She fixed entirely for me, had the box shipped out right away and made sure the next shipment date was set back to the beginning of the month. Again, really great customer service. Overall experience: I love these sets. They are often mesh, but they aren't actually flimsy, especially compared to what you get for the same price elsewhere. The customer service does seem to have massively improved. It isn't cheap, but for the subscription price, you would be hard pushed to find such pretty, feminine and sexy sets. I love that they feel like they are made for me, not exclusively for my partner. Something reflected in the comfort of the design, and the brand advertising.

Jezza helped me big time! I am moving and my subscription was shipping to my old address. Jezza was able to save the day and get both my subscription address and the order being shipped Updated to the new address for me, simple and easy. What an angel ❤️

Customer support is amazing. I've asked to change my lingerie size in monthly subscription twice this month and my request was processed very quickly. I also like the communication. Very, very happy customer!