Empress MimiReviews of empressmimi.com

Jezza solved all my shippment problems really fast while beeing the nicest person in the world 🤍

Jezza was so wonderful! She was speedy and incredibly helpful in all of her responses! Absolutely one of my favourite companies. Always such speedy and kind service.

Jezza was not only amazing at helping me with my situation, she provided me peace of mind with her first email and ensured I was able to remain a loyal customer. She is amazing and proves your pixies are the best customer service team I have ever encountered in my life. Thanks again Jezza

My package was returned to sender for unknown reasons. Upon receipt of my email Jezza promptly had a replacement on the way. Much appreciated <3<3<3

Customer service has been above-and-beyond throughout. Initially Jezza from their customer care team contacted me to let me know that my two orders would be shipping a little differently than expected due to stock availability across UK and US warehouses, which I appreciated. When the US delivery arrived, I was missing an item and had an item I didn't order included. I contacted Jezza again and they were incredibly helpful in sorting a replacement for the missing item. Honestly some of the best customer service I've ever experienced. I wouldn't hesitate to buy from Empress Mimi again.

Jezza! I was so upset because I had ordered the wrong size and she didn’t make me feel bad at all and just helped me order a replacement. She was wonderful!

I have been subscribed to Empress Mimi for almost two years now. I am always delighted with their subscription boxes and feel confident in what they send me. The boxes always arrived fast and on time, and if there is ever and issue with shipping the team let you know as soon as possible with options as to what to do. The customer service team has never let me down. They are quick to respond and always try to resolve issues. My most recent encounter with Jezza was super friendly and helpful and I am grateful for their speediness and resolutions. I would definitely recommend this company

I had an issue with my tracking number, sent an email and within the next hour I received an email response from Mia containing g an apology, explanation and the issue was 100% resolved. Very happy with my experience! Thank you Mia!!!