Empress Mimi is a London based lingerie subscription box offering everything from fabulous wireless bras to delicate jewellery, silky kimonos and decadent frillies. Shop the underwear, jewellery and loungewear collection directly online or save money &...
Empress Mimi (empressmimi.com) has 594 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Kayla K.
I had an issue with an item breaking and wrote to customer service. Jezza handled my case. She was prompt, polite and super helpful. Its always a gamble dealing with customer service but after this experience I have faith that your company really cares about its customers. I will absolutely shop with you all for all my sexy clothing needs
Becca R.
Jezza was very amiable and addressed all my needs. Thank you!
India
Super amazing! My bodysuit didn’t fit and they quickly and kindly swapped out for larger size (even though I wasn’t on subscription) as they’d heard it ran small! Really kind, very fast. 10/10
Rósa S.
The customer support is excellent!
MS
Great Customer Service by Jezza!
MbG
I accidentally ordered an incorrect size. I emailed the customer service address and Jezza responded in a timely manner, resolved my issue quickly and was so kind and professional.
Imogen L.
Everyone has been so helpful and responsive. I’d requested to exchange some sets for another size, which was actioned and approved on their end. Then I needed to cancel the request (before posting the returns or using the voucher code) as my body changed and the items were now the right size. Everyone I spoke with was very helpful and friendly, they got it all sorted out for me. Such excellent customer service.
Sarah
Jezza responded to my issue with sizing quickly and kindly - totally seamless process and will definitely be a loyal customer with the quality of their garments AND the customer service.
