Empress MimiReviews of empressmimi.com

I ordered several sets as part of the Christmas sale and had some trouble figuring out the right sizing/styles that worked for my body shape. The one set that fit well, though, I loved, so when I got a great special off the mailing list (definitely sign up for the mailing list!) I reached out to customer service. Jezza was fantastic at responding quickly and helping me to sort out my size. She took great care in making my whole experience flow smoothly... and now I have four more sets on the way with a FREE replacement bra for the one that I ordered that didn't quite fit! I have rarely encountered such thoughtful customer service.

I had a sizing issue and Jezza took great care of me. She was also very timely and I greatly appreciated it.

Jezza was really helpful with me Y query. She responded quickly and with a solution. If only all customer service experiences were like her.

My order shipment 3 months ago never happened and the system didn't let me know, so i wrote support from a frustrated vantage. Jezza researched and fixed it, replaced the items that had sold out, and got the order shipped. The other pieces I've received in past orders were delicate and pretty.

She was very helpful kind and most of all prompt

So…… Feb this year I contact Mimi and pause my account for 3/4 months… however, my subscription details completely disappeared from my account. Leaving me with a pretty solid message that my sun has been cancelled rather than ‘paused’. I even received targeted emails stating ‘as a previous queen or empress box subscriber’ so as u can assume, this is a pretty final piece of comms to help piece together that my subscription is now no more. I go to check my subscription one month prior, (just in case I can cancel or amend my subscription further), but as before, no subscription to edit… BOOM out goes my subscription and I no longer even live at that address! Quick late night comms to empress Mimi, and first thing in the morning JEZZA swoops in, calms my panic, and reassured me they would do all they could to chase the order before it leaves the warehouse. Jezza…. Absolute legend.. goes and sorts out an issue I honestly didn’t think would be sorted at all! Literally every issue I bring to Jezza, they smash it with PERFECT comms, ease of resolution, and just amazing world class service. Every time I interact with them, I feel like I’m messaging a best mate for help or advice. A true asset to this fabulous brand. Quality runs through the lingerie, but superior quality comes from the service and approachability of its staff and teams! Someone give Jezza a big box of choccies from meeeee! (Or a massive pay rise) :p <3 L x

Was missing tracking information. Requested info, it was provided

Recently received the wrong item, however Jezza worked incredibly hard and quickly to rectify the issue and I have now received the correct items which are absolutely stunning. They responded quickly to any query. Fabulous customer service