Empress Mimi is a London based lingerie subscription box offering everything from fabulous wireless bras to delicate jewellery, silky kimonos and decadent frillies. Shop the underwear, jewellery and loungewear collection directly online or save money &...
Empress Mimi (empressmimi.com) has 594 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Tiffany R.
as always, Jezza was super helpful and polite. a pleasure to deal with.
Response from Empress MimiSep 22, 2023
Hi Tiffany, Thank you very much for your lovely review. We all truly appreciate you taking the time out to share your experience with us and we agree, Jezza is truly a gem to have on our team! If you ever have any feedback or suggestions, don't hesitate to let us know. Warm regards, Empress Mimi
Angel
Jezza was really helpful in answering my questions and getting my subscription cancelled! I was pleased with how responsive and quick the customer service was.
Response from Empress MimiSep 22, 2023
Dear Angel, Thank you so much for your kind words! We're thrilled that you enjoyed our services and that we were able to meet your expectations. Your feedback means the world to us and we will make sure to share it with our team. If you have any further feedback or suggestions, please don't hesitate to reach out. We appreciate your support and hope to have the opportunity to serve you again in the future. Best regards, Empress Mimi
Cassie
Jezza was so helpful and really went above and beyond looking into my issue and working to make it right. The response was faster than I expected too!
Response from Empress MimiSep 22, 2023
Dear Cassie, Thank you so much for your lovely words! We're thrilled that you enjoyed our services and that we were able to meet your expectations. Your feedback is highly appreciated and we will make sure to share it with our team. If you have any further feedback or suggestions, please don't hesitate to reach out. Best always, Empress Mimi
Victoria S.
Jezza went above and beyond to help me when I was sent the wrong size of an item in my order, was really kind and managed to get everything sorted for me. Thank you so much to Jezza!
Response from Empress MimiSep 22, 2023
Hi Victoria, Thank you so much for the positive review on Trustpilot! We truly appreciate you taking the time out to share your experience with us and we agree, Jezza is truly a gem to have on our team! 💘 Please don't hesitate to reach out if you have any further feedback or suggestions. Thanks again for choosing our company! Best regards, Empress Mimi
M S.
I was having issues logging in and Jezza was extremely helpful and patient. We were going back and forth for a few days and eventually got the issue resolved. Other than that, the lingerie itself is beautiful.
Rowan T.
Helpful staff. Comfy sexy products
Charlotte
The customer service is so helpful, they answer really quickly and are always trying to finde the best solution for a problem. Very good!
Response from Empress MimiAug 25, 2023
Hi Charlotte, Thank you so much for taking the time to share your positive experience with our company on Trustpilot. We are thrilled to hear that you enjoyed our services and that we were able to meet your expectations. We appreciate your kind words and we will make sure to share them with our team. Your feedback encourages us to continue providing the best possible service to our customers. If you have any further feedback or suggestions, please do not hesitate to reach out to us. We always welcome your thoughts and ideas. Thank you again for your support and for choosing our company. Best regards, Empress Mimi
Svea D.
Really great costumer service. Quality is flawless. I recommend.
