Empress Mimi is a London based lingerie subscription box offering everything from fabulous wireless bras to delicate jewellery, silky kimonos and decadent frillies. Shop the underwear, jewellery and loungewear collection directly online or save money &...
Empress Mimi (empressmimi.com) has 594 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
empressmimi.com
Website
empressmimi.com
Category
Clothing & Underwear
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 14% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Jezza has been incredibly helpful ... and patient .. assisting me with my purchasing enquires. Excellent support throughout. Thank you
Response from Empress MimiOct 20, 2023
Dear Kevin,
Thank you so much for the positive review on Trustpilot! 🎉
We're thrilled to hear that you had a great experience with us.
Your feedback means a lot to us, and we appreciate you taking the time to share your experience. If you have any more feedback or suggestions, please feel free to reach out to us.
Thanks for your interest with Empress Mimi products!💘
Best regards,
Empress Mimi❤
SC
Shannon C.
Wonderful service
Wonderful service. Friendly and expedient!
Also beautiful lingerie!
Response from Empress MimiOct 13, 2023
Dear Shannon,
Thank you so much for taking the time to share your positive experience with our company on Trustpilot. We are thrilled to hear that you enjoyed our services and that we were able to meet your expectations.😍
We appreciate your kind words and we will make sure to share them with our team. Your feedback encourages us to continue providing the best possible service to our customers.
If you have any further feedback or suggestions, please do not hesitate to reach out to us. We always welcome your thoughts and ideas.
Thank you again for your support and for choosing our company.
Best regards,
Empress Mimi💕
AL
Aja L.
Jezza is AMAZING! ⭐️⭐️⭐️⭐️⭐️
Jezza was patient, kind and always helpful! I truly feel as though she cares about my inquiries and goes above and beyond to make things right, with quick and detailed replies. Thanks so much Jezza, you're the best!💖
Also, as a not-so-side note...
Empress Mimi in general is AMAZING! The items I have received have all exceeded expectations. Quality, inclusive sizing and just absolutely gorgeous! I've felt my divin feminine energy every time I've worn my Empress Mimi lingerie, and I am always so excited to get my new subscription box. 10 out of 10 recommend!
Response from Empress MimiOct 9, 2023
Dear Aja,
Thank you so much for your review! We're delighted to hear this all.😍
Your feedback is extremely helpful and is greatly appreciated by the entire Empress Mimi team.
Please know that you can always reach out to our support group by sending an email to [email protected].
Stay lovely, stay amazing, and have a wonderful rest of the day! 🦋
Warm regards,
Empress Mimi
CW
Catherine W.
Their stuff is absolutely beautiful!
Their stuff is absolutely beautiful!
I'm often cautious with lingerie because sometimes the lace and other fabrics can be harsh since I have sensitive skin but their stuff is always nice and soft against me.
I get the Queen subscription and it always makes my day when I see it has arrived.
When I have a little extra to spend I pick up a few extra pieces, and since they often have sales I can get something stunning in my budget.
They are also quick to answer me if I need help with something and are the nicest people to talk to.
Response from Empress MimiOct 9, 2023
Dear Catherine,
Thank you so much for your kind words! We're thrilled that you enjoyed our services and that we were able to meet your expectations. Your feedback means the world to us and we will make sure to share it with our team.
If you have any further feedback or suggestions, please don't hesitate to reach out. We appreciate your support and hope to have the opportunity to serve you again in the future.
Best regards,
Empress Mimi💕
TK
Topaz K.
Jezza went over and above in following…
Jezza went over and above in following up on my customer care issue. Even when the mistake was not the company’s fault she offered to make it right.
I really appreciated this!
Response from Empress MimiOct 2, 2023
Dear Love,
Thank you for your lovely review! We're so glad to hear that you had a great experience with our customer service team. Your feedback is greatly appreciated and we'll make sure to share it with our team.
We hope to have the pleasure of serving you again soon! If you ever have any feedback or suggestions, don't hesitate to let us know.
Warm regards,
Empress Mimi
AD
Amber D.
Jezza was amazing and super helpful
Jezza was amazing and super helpful. She answered quickly and the customer service was excellent. Will continue to purchase from this brand.
Response from Empress MimiSep 22, 2023
Hi Amber!
Thank you so much for your kind words. We all truly appreciate you taking the time out to share your experience with us — and we agree, Jezza is truly a gem to have on our team!
If you have any further feedback or suggestions, please do not hesitate to reach out to us. We always welcome your thoughts and ideas.
Thank you again for your support and for choosing our company.
Best regards,
Empress Mimi
KP
Keona P.
Love this company
Love this company! The product is immaculate, the client service is seamless, and theirs are the only marketing emails that I actually enjoy. Lol. Thank you for being awesome!!
You get what you pay for. The prices are high, but not unreasonable. I spend on a box about the same that I would spend on a set from Victoria’s Secret, except from Empress Mimi the quality is better and it’s ethically sourced. It makes me really happy to have pieces made from nice lace, chiffon, and beautiful high-quality materials, and to know that they were made with love makes a difference. There are options for pricing, so you don’t have to get the really expensive box (but you’ll want to, trust me). They always arrive on time. I got at least 10 subscription boxes and received a unique set each time (I was worried I’d get the same thing twice, but that never happened). The few times I have had to contact customer service, I have been helped by the lovely Jezza who resolved all of my concerns like magic!!
My subscription is on pause right now because my lingerie drawer is now full, but I think it’s getting close to time to start swapping some pieces out for new ones… ;)
Response from Empress MimiSep 22, 2023
Dear Keona,
Thank you so much for the positive review on Trustpilot! 😍
We're thrilled to hear that you had a great experience with us.
Your feedback means a lot to us, and we appreciate you taking the time to share your thoughts. If you have any more feedback or suggestions, please feel free to reach out to us.
Thanks again for choosing our company!
Best regards,
Empress Mimi
EC
Emiliana C.
Very helpful customer service
Very helpful customer service, answered all of my questions!
Response from Empress MimiSep 22, 2023
Dear Emiliana,
Thank you so much for your kind words!
We're delighted to hear that you enjoyed our services and that we were able to meet your expectations. Your feedback means the world to us and we will make sure to share it with our team.
If you have any further feedback or suggestions, please don't hesitate to reach out.
Best regards,
Empress Mimi
