Randy W.
Great feedback and customer service…
Great feedback and customer service from Jezza!
Empress Mimi is a London based lingerie subscription box offering everything from fabulous wireless bras to delicate jewellery, silky kimonos and decadent frillies. Shop the underwear, jewellery and loungewear collection directly online or save money &...
Empress Mimi (empressmimi.com) has 594 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Randy W.
Great feedback and customer service from Jezza!
Helen D.
Jezza replied to my messages quickly, he made me feel assured that he was handling my query, was very pleasant and actioned my query quickly and happily, thanks
Karrina P.
Jezza was extremely helpful and friendly, responding to my emails in a timely fashion. I'm glad the customer service is so great at Empress Mimi, Jezza helped me with my concerns so quickly.
Response from Empress MimiNov 17, 2023
Dear Karrina, Thank you for your lovely review! 💖 We're so glad to hear that you had a great experience with our company. Your feedback is greatly appreciated and we'll make sure to share it with our team. 👯♀️ We hope to have the pleasure of serving you again soon! If you ever have any feedback or suggestions, don't hesitate to let us know. Warm regards, Empress Mimi
Erica
I love my Empress Mimi subscription and Jezza assisted me promptly with a question on a back order item. Thank you!
Response from Empress MimiNov 17, 2023
Dear Erica, Thank you so much for your kind words! 😍 We're thrilled that you love your Empress Mimi subscription and that we were able to meet your expectations. Your feedback means the world to us and we will make sure to share it with our team. If you have any further feedback or suggestions, please don't hesitate to reach out. We appreciate your support and hope to have the opportunity to serve you again in the future. Best regards, Empress Mimi
Penny F.
Prompt response and query instantly sorted by Jezza. Great service, thank you!
Response from Empress MimiNov 17, 2023
Hi Penny, Thank you so much for your time to write us your review and feedback! 🤗 We're so glad to hear that you had a great experience with our customer support. Your feedback is greatly appreciated and we'll make sure to share it with our team. We hope to have the pleasure of serving you again soon! If you ever have any feedback or suggestions, don't hesitate to let us know. Warm regards, Empress Mimi❤
Trista
Jezza has provided continuous support on multiple occasions providing me updates on my orders and has been extremely helpful. What a pleasant Empress Mimi Rep to work with!
Response from Empress MimiOct 29, 2023
Hi Trista! Thank you so much for the positive review on Trustpilot! 🤩 We truly appreciate you taking the time out to share your experience with us and we agree, Jezza is truly a gem to have on our team! 💘 Please don't hesitate to reach out if you have any further feedback or suggestions. Thanks again for choosing our company! Best regards, Empress Mimi
Tiffany F.
Mia was so helpful when I asked a question about my parcel.
Response from Empress MimiOct 20, 2023
Dear Tiffany, Thank you for sharing your positive experience on Trustpilot! 😊 Your feedback means a lot to us, and we appreciate you taking the time to share your thoughts. If you have any more feedback or suggestions, please feel free to reach out to us. Thanks again for choosing our company! Best regards, Empress Mimi ❤
Wren M.
Jezza was an absolute gem! I had a last minute change to the order that somehow she was able to pull off! That sort of customer service is unheard of these days. There was no reason for her to go the extra mile to pull the strings she did - and I am so grateful. The extra mile was also demonstrated in the personalization of my purchase, the little bag it came in, the card that gives the story and lore behind the piece - just darling! I got the Madame X and the detailing is stunning. My only complaint is that the cup is a little too big for me. I’m usually a small, and was afraid the XS would be too tight on the band. The S band size is perfect, but there is a little extra lace for those of us with the bitty titties. However, the piece is still gorgeous and I don’t mind if I don’t perfectly fill it out. Otherwise ~ *chefs kiss*
Response from Empress MimiOct 20, 2023
Hi Wren, We really appreciate your time to write us your review and feedback! 🤗 We're so glad to hear that you had a great experience with our customer support. Your feedback is greatly appreciated and we'll make sure to share it with our team. We hope to have the pleasure of serving you again soon! If you ever have any feedback or suggestions, don't hesitate to let us know. Warm regards, Empress Mimi❤