Empress MimiReviews of empressmimi.com

I have sent their customer service address info(at)empressmimi.com multiple emails in the last 7 days about missing items from my New Years Sale orders. I did not get a response about any of my messages, and I'm still missing these items. I have been a high paying customer for a year, but I canceled my $100 a month subscription and will not be shopping their site anymore because I'm still missing a full set, 2 accessories, and a bundle that I paid for on January 4th.

Submitted an order. 10 days later after it was still not shipped. I contacted customer service. They said they didn't know why and said they would ask the warehouse. Two days after that no update. I asked them to cancel and refund and they have not responded. It's been nearly 20 days since I ordered from them and I have received nothing. Horrible company.

Still waiting for refund after almost 3 weeks. Will not order again.

I DO NOT recommend this company AT ALL, it's money down the drain! I ordered two sets. I did not receive either. I can't how low-class this company turned out to be! I received an email saying it's been shipped but did not receive a single package. Then the subscription renewed and I couldn't get a refund because the customer service was just non-existent. That's horrible! I received no help tracking them and no support from the team. Nothing but automatic emails. I have sent numerous emails in vain. And it's so hard to find official info about this company... Are they even registered? So disappointing.

The items themselves are gorgeous and comfy and I have the empress subscription I love the products so much. But when it goes wrong, it goes wrong and there's next to no support. On 2 out of 4 occassions now my parcel has been really late, and I've had to reach out for an update as they've made a technical and operational choice not to provide tracking for subscriptions. The first time my parcel eventually arrived, but the customer service was poor. But fine, the delivery companies aren't fully in their control and it's not the customer care's fault that ops and tech have decided to offer a poor customer experience. This time my parcel is a month late, and I've emailed 3 times. 1st time (2 weeks late) I was told to check the terms and conditions for delivery (I did it's 2 days), 2nd email no response and on the 3rd attempt I'm finally told that it was delivered to my receptionist and to talk to them. Except it's a home address and I don't have a receptionist.... I've already asked my neighbours and they don't have it. I have no idea which carrier they've used so can't contact them to find out my parcel, and have been told by their customer service team it's my problem as it's not come back to their warehouse. It's appalling customer care, and as they don't seem to have any intention of getting the package to me - which isn't cheap - I'm left feeling like my money has been stolen. I love the products, but what's the point if I pay a lot of money and still don't receive them.

Took over a month to get a package so I first asked for a refund on a second subscription charge as the first had not arrived and I had no tracking information. Absolutely painful to deal with before we even get to the quality… Cheap junk, barely as described and customer service refused to acknowledge their returns process due to the lapsed time. I requested a return due to their size guarantee which they did not uphold, noting I am a busty size 6 that regularly does not fit standard sizing so the brand was particularly appealing having multiple size options that should fit me. Empress Mimi quickly stopped responding to my partner and I via email and social media. Still sending me emails though, no matter how many times I unsubscribe.

I have been basically stalking this site for years and I finally bit the bullet and ordered two full empress sets. I did not receive either. I received a shipping email and even an email saying my order had been delivered but I did not receive a package. Now I do understand that this is not necessarily their fault. But what is there fault is the absolute lack of response when I reached out to them to see if anything could be done. I have sent numerous emails to their customer service with my order info and have received no reply at all. No even to tell me there is nothing that could be done. So no, I do not recommend purchasing from this company. Even crappy brands have a better response to customer service

I canceled my subscription service more than a year ago. Months after canceling they sent something hideous to my ex’s house and charged my credit card. Can you imagine how uncomfortable that was? As soon as I got the email I told them to cancel it. This was around November or December. They said it was too late. Now it’s June. I cancelled this subscription ages ago. They somehow charged my credit card over $300 even though they don’t have my current address. I’ve emailed them as they’re in the office to charge my card and received no response. Very shady. Not once but twice. I just want them to leave me alone. Give me my money back from these unauthorized transactions (November and today) and delete my card information. Had the crap I bought from them had not already disintegrated I probably would burn it.