Empress MimiReviews of empressmimi.com

I was in a rush to get a set in a few short days so I contacted the customer service over chat and asked if they had any express shipping options available! The answers I got were friendly and super useful, although a little slower than I would've liked at times (I'm in Eastern Canada so I'm expecting it was due to timezones, maybe). I was sent an invoice to pay for express shipping which was done super easily. Unfortunately the shipping company couldn't deliver on time so I contacted CS again to let them know the express delivery window was past what I had been told, and that I was a little disappointed although I recognized it wasn't their fault. A customer service agent promptly suggested refunding me for the extra shipping! I was very pleased with the resolution and will be a returning customer! Thanks a lot!! Oh, also the Madame X set is SUPER CUTE 🥰

Jezza is an absolute pleasure to work with. She is always kind, patient and extremely helpful. She ensures that the issue is resolved fairly and always follows up to ensure everything gets corrected.

Absolutely amazing customer service! Recently had an issue with my order due to out of stock items. Jezza has sorted it out for me very promptly and was super friendly and professional!! Very happy, thank you so much ☺️

I'd purchased the La Vie en Rose set, but unfortunately, they'd run out of stock. I was so lucky to have Jezza assist me with setting up my refund/store credit. She was so patient and professional - I'll be purchasing again soon!

Jezza was extremely responsive, letting me know order updates promptly and providing tracking into even though I opted for free shipping.

Jezza was excellent and very helpful! Quick response time and gave me a great suggestion on how to handle my subscription based on my current situation.

I forgot to freeze my subscription in time, but Jezza was super helpful and managed to sort this out which i was really grateful for! Also this is the best underwear every so well made, comfotable and sassy!

Jezza helped me again! When I reached out back to Jezza for the second time regarding an missing item, she was patient and listened to my concern. She reassured me that the item is on its way and asked to wait couple more days before moving to the next step. Thank you