Empress MimiReviews of empressmimi.com

Set was well crafted and gorgeous. USPS lost the first package, and Jezza worked with me and sent a replacement so I can say customer service worked well as well.

The quality of the product is amazing, and when I had concerns Jezza responded to me immediately and was extremely helpful

The system had a glitch and didn’t recognise my change in address so I got in touch with the team and Jezza was prompt to respond and looked after it.

The customer service rep communicated well and was friendly and understanding! Thanks for helping me with my return!

Purchased a beautiful set from EM, but due to an error sizing on my part had to return it. Jezza was a HUGE help during the returns process and I can't comend her highly enough for the updates throughout.

This is the second time Jezza has helped me pause my membership. She makes it easy and does it without judgement.

I LOVE Empress Mimi! I'm an Empress Box subscriber and the lingerie I received had been nothing short of extraordinary! The staff is so helpful with my requests, I always feel so cared for! I spoke with Jezza recently and talking to her was the best customer service experience I've ever had! Customer for life!!

Very responsive and communicative! I was able to pause my subscription order without any issue and the team has always responded to my emails in a timely manner.