Empress MimiReviews of empressmimi.com

Open and honest communication and fixing the issue as soon as they can.

Empress Mimi delivers quality products and service! These days, that tends to less and less the case. Over the years, I’ve shopped for items for my wife. She has never appreciated more, the fun experience of the beautiful, sexy, perfectly fitting garments, that she has received through the monthly program. If I could give them 10 stars, I would. Actually, I can give 10 stars!

I had gotten an email that my package was delivered, but it hadn’t arrived. The tracking number was not helpful, and I was worried. Through help from Jezza and Isabel, they helped me get the information I needed. Wonderful customer service.

Always a pleasure dealing with polite and professional people.

I love everything about Empress Mimi and own probably 75% of their sets. I love what they stand for and that their designs are unique (NOT STOLEN as you see so many other brands do), wire free but offering full coverage, size inclusive and sustainably made using deadstock fabrics. You can't go wrong!

Love how cute the lingerie items are, colors and designs. Love the prices and it definitely doesn’t seem or feel cheaply manufactured. LOVE the extended sizes (I made references to my friends). I learned I’m a L; I’m 5eight typically weight 175 and my bust is a 36 D .

Jezza is wonderful to work with and always helps me quickly. I appreciate the quick help.

High quality garments and top tier customer service. I ordered a few sets right after Christmas for my partner's birthday, and my order was processed fairly quickly, despite customs delays. Unfortunately upon receipt of my order, I was missing one of the sets I'd ordered, and sent off a request to their customer service. Despite the big time differential, Jezza and their team were able to assess my order's status, told me plainly there was an unfortunate cross of high demand and production limitations that had shorted their stock for one size, and provided options for refunds or alternative sizing that should still satisfy. I've now just got to wait for shipping and customs again to fully receive my order with better fitting modifications possible. I'll just make sure to jump on the end of year sales sooner to hopefully beat the rush of orders.