EmpowerlyReviews of empowerly.com

Response from EmpowerlyApr 1, 2022

Hi MM, Thank you for elaborating on your experience with Empowerly. The purpose of the student and counselor sessions is to empower the student to take ownership of their learning, emphasize growth, embrace mistakes and gain a sense of self-efficacy that is required at the collegiate level. So that parents are able to monitor from a distance, we send correspondence to the family on a monthly basis outlining what is covered in the sessions. We keep the Empowerly portal up to date with their progress and tasks, but ultimately it is the student’s responsibility to follow through. We deeply apologize for his experience with the internship as that was not an ideal situation with the company ending things early. We appreciate your input and are constantly building our teams to provide excellent service to all of our students and families.

Response from EmpowerlyApr 1, 2022

Hi there, Thank you for providing your feedback, and we're sorry to hear that you felt that your student did not receive enough help on their applications. We would like to get more details regarding the situation so that we can relay this information to the appropriate counselor(s). Please reach out to [email protected] to provide additional feedback.

Response from EmpowerlyApr 1, 2022

Hi there, We’re sorry to hear that our service did not meet your expectations. Our sessions are based on 45 minute increments, but they are not timed in the sense that you can go over or under that 45 minutes as needed. For example, an hour long session is considered 1.33 sessions, while a 30 minute session is considered .66 sessions. We want students to take the time they need with their counselor, but also need to ensure that our counselors are compensated for the full duration of the session time. This information is communicated in our welcome email, and we are exploring how to best clarify and reiterate session timing throughout the counseling process. Within Empowerly guidance, counselors manage their own schedule and student capacity based on their personal circumstances. Regardless of their schedule, we do expect our counselors to be able to answer common questions. To supplement counselor knowledge, Empowerly’s services include a research team that can answer questions about schools, programs, application processes, and internships, to name a few. Our Startup Internship Program has been significantly improved. In the last year, we have changed the way we onboard companies to eliminate any confusion, and our companies undergo a more streamlined process in matching with students. If you wish to elaborate on your experience with your counselor and why you felt your sessions lacked a personalized approach, or provide any further feedback, please contact [email protected]. We are so very grateful for your feedback and discussion.

Response from EmpowerlyApr 5, 2022

Hi Pete, thank you for your kind review and Congratulations to your son on his acceptances! We are grateful that you have been a part of the Empowerly family and wish him the best of luck in college.

Response from EmpowerlyApr 1, 2022

Hi Raman, Thanks for reaching out to us and I'm sorry to hear this. Unfortunately, most Top 50 colleges are receiving more applicants than ever, and we expect that their acceptance rates will continue to decrease for this year. Our former Admissions Officers on staff often tell us that about 70-80% of applicants to these universities are academically qualified, so they have to make extremely difficult decisions about who to accept and the process is subjective and often unpredictable. At the Top UCs, the average unweighted GPA is above a 3.9, so the average admitted student has all As and maybe one A- in their high school career. We are confident that your student is in good hands with their counselor, and we highly recommend writing waitlist letters to these universities if applicable. Although this is a difficult process, we’re also confident that with your student’s college list, they will have several strong options to choose from when all results are released. Please let us know if you have further questions or need help with the waitlist or appeals process by emailing [email protected]. We know that this is a stressful time and we want to help in any way possible.

Response from EmpowerlyApr 1, 2022

Hi Mrinal, Thank you very much for your feedback. We are sorry that you had to go through so many counselors but are glad that the final one was a good fit. As for the internship program, we cannot guarantee that every student gets an internship, especially a competitive, technical one, but we always do our best to help. If you had reached out for help or responded to one of our several check in emails, we would have gladly stepped in. We are constantly looking to improve the program and will definitely take your feedback into consideration as we make improvements. Please feel free to reach out to us at [email protected] with further feedback or questions. We are very grateful for the time you have taken to provide your input. Best, Empowerly's Community Management Team

Response from EmpowerlyApr 5, 2022

Hi Isabella, thank you for your kind review and Congratulations on your acceptance! We are so glad you have been a part of the Empowerly family, and wish you the best of luck in your college journey!

Response from EmpowerlyApr 1, 2022

Hi Kendra, I am so sorry you felt out of the loop. Empowerly offers a parent portal account where all parents have access to their student’s sessions, notes and homework assignments and are able to purchase more sessions and schedule meetings with the counselor. We also Cc parents on the welcome email and most company emails that follow. The relationship between the counselor and student, however, has to be built in order for the program to be as effective. Our goal is to empower students to be more independent, and cultivate this relationship on their own. Our structure requires meetings with your counselor which the student must schedule on their own, and accountability on the student’s part to pull their weight as well. Counselors are not required to send frequent emails, texts, or call students, as our process is driven by one on one video meetings. Any interaction outside of this would be considered above and beyond our counselors’ scope. They are not expected to plan and organize the entire application process, but they are there to guide the student and collaborate with them. Again, I am so sorry you feel poorly about your experience. We are always continuing to improve our services and would love to hear more about how your experience could be improved. Please email [email protected] with any additional feedback or questions.