Empire TacticalReviews of empiretacticalgear.com

I ordered 3 flag patches approximately 5 months ago from this company for my children. They sent me the wrong color patches. I have been trying for several months to get the company to respond. I have called, texted sent emails, and left voicemail, but I can't get a response. As a Veteran I find it dissapointing to find other prior service members trading on their military service record and screwing people out of money...dissapointing.

took a $329.00 payment from me for a product i ordered. that was around 5 months ago. they wont answer emails, phone calls, or any customer help options. place is a total scam and i got proof if they wanna make something of it.

Terrible. Ordered a bunch of patches and only some arrive with others marked back order. A year later and I haven’t received a refund or the missing items. I’ve email them but haven’t received a response. Quick to respond to buying queries but you may as well not exist once they have your cash. Buy from them at your own risk.

After 3 weeks of delaying, letters with promises to start VISA dispute procedure they finally send my sleeping bag + a couple pleasant presents (for free). So, they are NOT FRAUDS, but their service still need to be improved (sucks).

i was really concerned about the reviews i read. i went ahead and gave them a chance anyways. i contacted phone number on the web site and i was helped immediately . i was walked through every step of the way. these guys are great people and they were extremely polite . give them a chance before you make a decision based off past reviews

FRAUDE FRAUDE FRAUDE!!!!!! NON ORDINATE MAI SU QUESTO SITO, SONO DEI TRUFFATORI VERI!!!!! HO ORDINATO UNA GIACCA COCKPIT DA 462 EURO, E SONO SPARITI! HO CERCATO PIÙ VOLTE DI CONTATTARLI TRAMITE MAIL, TELEFONO E CHAT, MA NIENTE, NESSUNO HA MAI RISPOSTO E IL PRODOTTO NON È MAI PARTITO NE OVVIAMENTE ARRIVATO. SONO DA DENUNCIARE IMMEDIATAMENTE!!! FORTUNATAMENTE SONO RIUSCITO AD APRIRE UNA DISPUTA TRAMITE LA MIA CARTA DI DEBITO CON CUI AVEVO PAGATO, E DOVREI RICEVERE LO STORNO E IL RIMBORSO ENTRO POCHI GIORNI. DA EVITARE ASSOLUTAMENTE!!

Joseph Charles (the owner) is petty and swindles people. I was looking for Outdoor Research USA gear. I ordered a few items and Joeseph Charles (the owner) was nice enough to call me and let me know when things would be shipping and that some items would take awhile. We had a nice conversation for over 1 hour. The next day after looking at the Outdoor Research website, I discovered he was over charging for the same items by about 15-20%. I brought this to his attention via email and he retaliated by refusing any and all customer service and communication there after. I had a pair of boot gaiters I ordered the wrong size on. I was within the return window so I reached out for an exchange for the right size. No response to emails or phone calls. So I initiated a charge back with my bank of which he promptly resisted and I never got my money back or got any customer service.

I ordered a patch in December 2021. I got an email saying it shipped within 48 hrs and even got a tracking number, but it never got past "shipping label created". Nearly 2 months later and nothing. I emailed them twice and no response. Called, no answer. Don't buy from them.