American LimoReviews of empirelimousine.net

We hired this service for my 28 year old brother’s funeral. They were to pick us up at 8:30am and we had a few destinations. At 8:35am I called asking for a status update and was told I would be called right back. 10 minutes later I decide to call back and was told the driver is stuck in traffic. I told the dispatcher that we are already late to the funeral and to have the limo meet us at church to continue our trip from there. The limo never showed up even at the church to continue our trip. They completely botched my brothers funeral. When I called to ask for a refund it was admitted to me the driver was not in traffic he had overslept. Horrible customer service. If I had not called I would still be waiting for the limo. On top of it they lied the whole way through.

They were on time, courteous, and friendly. Couldn't ask for anything more.

Amazing Service on Saturday 17th April 2021 for my parents Golden Wedding Anniversary. The driver made the whole experience for them and took photos of them for me. Easying booking process and great service. Highley Recommend the Rolls Royce Phantom

I really like the driver update text messages. It keeps the frustration away. Being on time for early morning pickup was appreciative. I am sold. 😊

Service has declined over the years, but the prices have gone up. I use this company every year for the last three years to transport friends/colleagues to a holiday dinner. First year, van had no heat. Second year was great. This year was a disaster. The driver couldn't see well. The built-in GPS was not working properly and I had to use my phone GPS to guide driver to the destination. I couldn't spent time with friends talking, as I was stressed out with the navigation and making sure the driver heard me (he couldn't hear very well). Return trip was great. But the prices aren't explained clearly and there's an additional charge on my card that I am waiting to get clarification on. It's a hit or miss with this company.

I can honestly say this services of company were superb...the Limo I hired was there waiting when we arrived at the airport and the same on our return. Driver was very courteous and all round great experience.