American LimoReviews of empirelimousine.net

We paid for Premier service and got Uber quality service. Come to find out people had recommended empire CLS limousine SERVICE, not these guys. I believe they are based in India do not use them. They are absolutely horrible.

Absolutely awful. Avoid! The limo turned up on the wrong day ruining the birthday surprise which was completely unprofessional and unorganised of an established business. Clearly empire limo takes no pride in their customers and their occasions. The package I paid for stated it included decorations and a bow and 2 bottles of bubbly. This wasn’t provided. Despite in depth talks with Jenny about what was provided she conveniently missed this off the order form and stated it was my fault when she confirmed it was on the order by chat. The limo driver went the wrong way and drove incredibly slow to get to the venue wasting a lot of time. An extremely poor experience from a business that clearly only cares about taking money and not the experience they are providing. When I raised this with them they were extremely nonchalant and did nothing to rectify this despite our disappointing experience. Would not recommend at all. Do not trust this company with your special occasions as they have no care and fail to take responsibility!

Absolutely worst service in the world driver left us at Pine knob and driver was driving erratic not only would I never use this company again but I am filing a small claims lawsuit again the company and the driver run as fast as you can form this company 💯💯💯💪

Party by shut down and they had the worst customer service! Dnt not book !!!

Spent a day in Toronto for a jays game, and it took the driver over an hour to find us at the pick up location they chose! Complete chaos. Definitely will not be renting from them again. Paid over $900 to be left standing in the rain. I would have rather of just gotten a Uber. Get unprofessional.

This company is not trustworthy. They owe us money for a trip we did for them in Philadelphia. I am a local limo service. Trip ID

We hired this service for my 28 year old brother’s funeral. They were to pick us up at 8:30am and we had a few destinations. At 8:35am I called asking for a status update and was told I would be called right back. 10 minutes later I decide to call back and was told the driver is stuck in traffic. I told the dispatcher that we are already late to the funeral and to have the limo meet us at church to continue our trip from there. The limo never showed up even at the church to continue our trip. They completely botched my brothers funeral. When I called to ask for a refund it was admitted to me the driver was not in traffic he had overslept. Horrible customer service. If I had not called I would still be waiting for the limo. On top of it they lied the whole way through.