Empava Appliances Reviews | Read Customer Reviews of empava.com

Empava AppliancesReviews of empava.com

3.7232 reviews
Home Improvements
Don Julian Road 15253, City of Industry, California

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Empava Appliances

About Empava Appliances

Looking for kitchen and bathroom improvement solutions? Empava Appliance has got you covered! Our online store offers a wide range of top-quality products to suit all your needs, including range hoods, ovens, induction cooktops, gas ranges, bathtubs, and more. We specialize in delivering high-end appliances that combine style, functionality, and affordability, so you can enjoy maximum satisfaction and convenience in your home. Our products are designed with your comfort and safety in mind, and we guarantee exceptional performance and durability. At Empava Appliance, we strive to exceed your expectations, and we offer a hassle-free shopping experience with fast shipping and easy returns. Whether you're renovating your kitchen or upgrading your bathroom, our expert team is always available to assist you in making the best choice. So why wait? Visit our website today and explore our wide selection of kitchen and bathroom appliances, and take the first step towards creating your dream home!

Empava Appliances (empava.com) has 232 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.

Also known as: empava.com
Website: empava.com
Category: Home Improvements
Location: City of Industry, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 66% of reviews.
Latest: Most recent review: September 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Empava Appliances reviews

232 approved reviews, newest moderated first

Thomas G. So C.
Mar 8, 2025
The purchasing process was easy and…
The purchasing process was easy and great. The tub is packed in plywood and is impressively packed. Haven't opened it yet as the remodel is still in process. But so far, everything has been very easy and efficient. In So Cal, arrived days early. Very happy so far. I'll update once I take a tub.
Response from Empava AppliancesMar 12, 2025
Hi Thomas, Thank you so much for taking the time to share your feedback! We're thrilled to hear that your purchasing experience was smooth, and we're also delighted that the packaging met your expectations. Once your remodel is complete and you've had a chance to enjoy the tub, we'd love to hear your thoughts on its performance. Please don't hesitate to reach out if you need any assistance during installation or have questions down the line—our team is always here to help. Thank you again for choosing Empava. We're honored to be part of your home improvement journey and look forward to your future updates! Best Empava Team
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M N.
Mar 7, 2025
Warning! Horrible customer service
I bought an Opava gas cooktop. It came with a propane conversion kit. I lost the propane conversion kit. I emailed to ask if they could send me a link for the proper liquid propane conversion kit, so I could purchase one from their website. It took 18 emails back-and-forth for them to finally tell me they don’t have such a thing. It’s almost like the customer service person is playing a prank on me. The conversation was so ridiculous. When I called their headquarters in US they told me that the customer service is all Handled by Third World countries. FYI Empava: I left one star reviews on Google, Amazon, Better Business Bureau also.
Response from Empava AppliancesMar 12, 2025
Hello, Thank you for taking the time to provide your feedback, and we sincerely apologize for the frustration and inconvenience this situation has caused. We completely understand your disappointment, and we are deeply sorry for the inconvenience. Regarding your propane conversion kit, we have already arranged to send it to you today, and it should arrive shortly. You will receive tracking information via email once the shipment is processed. Again, we apologize for the inconvenience, and we truly appreciate your feedback. Best Empava Team
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Diane C.
Feb 22, 2025
Ice maker will not stop make ice, no auto shut off
the response to the problem was fast and was factual, problem can't be fixed!!
Response from Empava AppliancesFeb 24, 2025
Hello Diane, Thank you for the awesome feedback! We're so glad you had a smooth experience with us. If you need anything else, don't hesitate to reach out. We’re always here for you! Best Regards Empava Customer Service Team
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TAMMY C.
Feb 18, 2025
Very helpful when I had questions and…
Very helpful when I had questions and took care of my order very quickly.
Response from Empava AppliancesFeb 19, 2025
Hello Tammy, Thank you for the awesome feedback! We're so glad to hear that you had a smooth experience with us. If you need anything else, don't hesitate to reach out. We’re always here for you! Best Empava Team
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Kayla S.
Feb 15, 2025
No installation instructions (EMPV-30RH08)…
I purchased a range hood (EMPV-30RH08) along with a ductless conversion kit. However, there were no instructions on installing the kit. Customer service claims to have no instructions, instead telling me to find a contractor. I guess the hope is that a contractor can figure it out. It is unbelievable that a company can sell a product without providing installation instructions. I will never purchase an Empava anything again.
Response from Empava AppliancesFeb 19, 2025
Hello Kayla, We’re really sorry to hear about your experience and completely understand your frustration. It’s important to us that you get the support you need, and we’re committed to helping you resolve this issue as quickly as possible. One of our customer service team members will contact you within the next 24 hours to assist with the installation. We’ll do everything we can to make this right and ensure your full support. Thank you for bringing this to our attention, and we appreciate your patience as we work to make things right. Best Empava Team
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DAVID
Feb 12, 2025
Frozen
Hello, This was for a new home construction. It was delivered with water in the drain. Since it's winter it was frozen. So, until house is finished. I won't know if it leaks. Very frustrating. Tks, David M Phelps
Response from Empava AppliancesFeb 13, 2025
Hello David, We sincerely apologize for the inconvenience caused by the water in the drain. We understand how frustrating this situation must be, and we want to assure you that we are here to help. We are committed to resolving this matter and will work with you to find a satisfactory solution. Our team will contact you within the next 24 hours to discuss the issue and find a solution. We appreciate your patience and the opportunity to correct this. Please feel free to reach out if you have any questions.
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tom A.
Jan 31, 2025
I purchased a jetted tub from Empava
I purchased a jetted tub from Empava, I purchased it because I liked the look and features of the tub. I was remodeling my master bath for my wife's birthday. I had the tub installed by a licensed plumber and electrician and the surround done in stone. It looked beautiful. However, when we began using the tub, and water began sitting in the spout, it would spew rusty water and rusty sediment upon the next use. I called Empava, 888-682-8882, no one ever picks up, but Aaron did call back when I left a message. I told him I needed to seek assistance under warranty, as I was told by someone on their email support platform that there was nothing they could do. I was told that the warranty is for 3 years and only covers $400 in parts. This tub is brand new; I should not have to go through this aggravation. Aaron said he would get back to me by end of day 2x and he doesn't. I have to continually call and call in hopes I can get someone to help. This is ridiculous, this tub cost $2000 and is brand new and there is no accountability from the manufacturer. I need assistance from Empava. Please have your support people reach out to me. Thx
Response from Empava AppliancesFeb 6, 2025
Hello, We sincerely apologize for the inconvenience caused by your jetted tub. Our support team is committed to resolving this for you as quickly as possible. We regret any delays in communication and will escalate your case to ensure you receive the assistance you need. Please reach out to us at [email protected] with your order details so we can prioritize a resolution. Best regards, Empava Customer Support Team
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El Mechry El K.
Jan 23, 2025
I haven’t started using it yet
I ordered a whirlpool bathtub, and it came scratched. I ordered an other one and it came missing electric plugs. I had to wait several days before I could get to the support team to explain to me how to connect the bathtub to electricity. Overall the support was acceptable, but hard to reach.
Response from Empava AppliancesJan 25, 2025
Hello, Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience you encountered with your order and the delay in getting support. We recognize there’s room for improvement in our communication and processes. Your feedback is invaluable, and we’ll use it to ensure a smoother experience for our customers in the future. If there’s anything else we can do to assist you, please don’t hesitate to let us know. Best Empava Team
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