EmotiveReviews of emotive.io

As a person new to using SMS marketing I wasn’t sure what to look for. Emotive knows what they are doing to help small businesses, they are a full service provider, organized, helpful with strategy and listen to my requests. I recommend this team.

The team at Emotive is great.... at selling. this was one of those experiences, so disappointing that it compelled me to write a review to help others avoid a contract that bills you no matter how dissatisfied ( and believe me I was misled in many ways...I'll explain here.) you are. Firstly their support team is nice, friendly etc. Rachel was my point person, then Marcela. Helpful, on time with meetings and the like. HERE"S WHAT I CAN'T BELIEVE. 1. After months of working with Emotive come to learn that they had omitted ALL Carrier fees and Taxes from my reporting which made my ROI look good when it was garbage. 2. After confronting them with this, they said they were aware of the issue and were going to " improve " their reporting to accurately account for all costs. To little too late. 3. After explaining to them I wished to not use their SMS services because of the bad reporting. 4. Nope. For the privilege for NOT using ANY SMS or any services from Emotive I get to be billed $$$1350.00 per Month for 6 months approx. Till their Iron Clad Contract Releases Me. Here's the BREAKDOWN for NOT using EMOTIVE: SMS Messaging Qty 17 - ( this is a lie. NO SMS msgs were sent) $0.09 $0.005 each MMS Messaging Qty 0 $0.00 Minimum Spend True-Up Qty 1 $1,249.92 Carrier and Processing Fees Qty 1 $100.01 Total due $1,350.02 Amount paid $0.00 Amount remaining $1,350.02 5. Steer Clear of Emotive... Send your customer messages through another agency, snail mail, smoke signals, carrier pigeon. Don't say I didn't warn ya Skippy. :)

Easy to use. It has an extremely intuitive interface as well as an accessible customer service team. It's a strong revenue-driving channel for our business. The customer support team has also been a pleasure to work with. Our Account Manager is very responsive and tailors monthly strategic recommendations to suit our needs. Highly recommend!

emotive has brought a personalized customer centric experience to our customers and has helped us to engage our customer base and boost our sales in the process. We have a measurable increase in customer engagement and in revenue since we began working with emotive.

Our company began using Emotive for our SMS marketing 1 year ago. The platform is user-friendly, competitively and economically priced, and has significantly boosted our conversion rates while helping us capture valuable customer data. My account representative, JC, has been instrumental in making this partnership seamless. He provides exceptional support, guiding me through the various features and showing me how to maximize the platform's potential, which is key to our success! JC’s expertise in copywriting and setting up functional elements like customer flows and broadcasts has been invaluable. His turnkey assistance allows me to focus on other aspects of my position while knowing my SMS marketing strategy is in capable hands. I can’t recommend Emotive enough for anyone looking to enhance their customer engagement and elevate their marketing efforts. Thank you, Emotive and JC, for helping take our business to the next level.

Emotive consistently generates a 35X ROI each and every month for my clients. Some of my clients see even greater ROI, and it all has to do with conversational messaging which allows shoppers to interact and speak to a real person via SMS. A lot of SMS services allow for broadcast messaging (a la email blasts), but Emotive's approach is a bit different which allows for your shoppers to actually respond to any message you send. This generates a new level of engagement and gives your brand a chance to make a happy customer, each and every time. The best thing about it is the pricing. Yes, there are other services out there, but Emotive's pricing is so good that I recommend it every time over any of their competitors.

We are very happy with the service so far. Ali Rogelio has been very attentive and has helped us with all the setup.

The customer service has always been FANTASTIC! Specifically with our Rep, JC. They are always prompt and happy to assist you with any questions you may have. They have made the switch to SMS marketing a breeze!