Tunde A.
Emotive needs to be exposed
I usually stay away from writing reviews, because as a small business owner myself, I know how damaging a negative review can be to a company's sales and reputation. However, I feel it's my duty to warn other customers about Emotive's deceptive practices. They are by far the worst company that I have ever worked with in my business journey. First, they initially mislead you with their pricing, which is far more expensive than other platforms. And then when you finally subscribe to their platform, they mercilessly hound you in order to try to upsell you on their other services. Also, when you sign up, they assign you to an account manager, who they say is supposed to help you navigate their platform and give you advice on sending out sms campaigns. But their job is really to force you to send out a many campaigns as possible, because Emotive charges you extra for every campaign that you send out. On top of that, their technology is faulty. I emailed them numerous times about some of my customers not receiving sms's that I had sent out, and they weren't able to resolve the issue. Till this day, I'm not even sure if my SMS was reaching my full list of subscribers, but you can bet that I was charged for my full list. Lastly, when I finally has enough and was ready to cancel with them, they made it a nightmare. I tried to cancel 2 weeks before my 6 month term was over (They lock you in for 6 months), and first they tried to force me into staying by withholding my subscriber list. That's another thing, they do not allow you to download your own subscriber list directly from their platform. You have to email them to ask for your own acquired data! I believe they do this to force you to talk to them before you can actually cancel, which is what happened to be. After I accused them of illegal practices, they released my subscriber list, but still charged me another $600 term renewal fee, even though I canceled 2 weeks prior to my term renewing. When I asked them to refund me the fee, they said that they wouldn't refund me because I should have canceled 1 month in advance to avoid the renewal fee. Luckily, I was able to put in a claim with my bank and get my money back, plus I put a stop payment on their company for any future charge attempts. That was about 3 months ago, and just today I got an email from them saying that they tried to charge my card for ANOTHER $600, but luckily my bank stopped the payment from going through! The fact that this company hasn't been fully exposed on the internet is baffling to me. If you notice, they purposely do not have a Shopify app, because then they would be subject to Shopify reviews. They also are not enrolled in Google Reviews, because they are trying to avoid accountability. Instead, they have a bunch of paid reviews on paid review sites only. Thank God for Trustpilot. I hope more businesses find Emotive io's trust pilot page, before they get sucked into a contract with such a deceptive company.