Emess Car ServiceReviews of emesscarservice.com

I booked a job taking 11 passengers from Stamford Hill to Luton Airport at 4am today I made it very clear we have 9 big luggages + 9 trolleys + 2 buggies the controller who took the call set a price £121 + £5 waiting time + £3 for every additional stop & I agreed to this, it was acceptable, the controller didn't mention a word that additional fee is pending in accordance with the time the loading is going to take, on the contrary he explicitly set a £5 waiting time, as the driver arrived at the airport he demanded £153, the agreed price + for the time it took to load the luggages, I tried explaining to the driver & to the controller who took the call at the office that this additional fee was not mentioned at the booking on the contrary the price was clearly set & this is what the agreement was, had I known that a meter was set to tick how long the loading takes I would have never hired Emes, an argument broke out & a new meter was set to tick how long the argument is taking warning me that I'll have to pay additional £1 for every minute, the time got late the passengers had to make it they shouldn't miss the plain so they unfortunately had to leave the driver without paying because he refused to take the price that was agreed without the additional price he charged, from now on they have to make very clear at the time of the booking all the expenses the passenger might be charged for, I feel misleaded & being trapped the way they handled me.

Called a cab and driver was already outside my home, when I explained that the cab was too quick as they usually take a while to come, I was told i will be charged for waiting time and if I cancel the cab I would have to pay a cancellation fee, which is unheard of as far as I'm concerned then the controller called me and he was very rude, he insulted my intelligence because if you don't agree with him then you must be stupid, I tried to explain to him how I saw the situation and that he could just cancel the cab and send another at a later time he then said time is money and if you don't pay the cancellation fee then you will be blacklisted from using our services, this controller does NOT know how to deal with customers and should not be allowed on the phone, I have used this service for a long time taking countless expensive journeys and now I am blacklisted because the controller did not have the patience to deal with me properly, horrible service and honestly they only got 1 star because there was not an option to put 0 stars, refrain from using this cab company, p.s this review will stay up until I am contacted with an apology.

Booked a car the night before via the app. Booking was accepted. Car did not arrive on requested time. Despatcher said it will be 10 minutes late. But that was a lie. Called back and he said another 10 minutes. Lie number two. Called again and when demanded to know what was going on, I was told they are really working hard to find me a driver. I asked how long that will take as as I am running really late and otherwise will have to take an Uber. Was answered that I'd be best off taking an Uber as it will be minimum a further 10 minute wait. This is absolutely atrocious and disgusting. This car service thinks they can send you a car 30 minutes AFTER the Booked time?? Horrendous. Of course I cancelled and took Uber. This has now caused me to end up arriving late to work and I will have money deducted from my wages. If Emess were unable to fulfil my request within time, they should not have accepted my booking in the first case, or at the least been honest, transparent and upfront with me and Called me to let me know, thus giving me the option to cancel earlier on, instead of repeatedly lying to me. Looks like Emess are seriously trying to push away customers. For the record, this is NOT the first time I have had such an experience with this car service.

I've used Emess taxis many times..This time however I agreed a price, a larger car turned up and whilst on way to airport was told price was about 25% more. Giving three stars as generally good but changing price without warning is bad practice.

Booking made for 7pm from N London to Heathrow. N Called them at 6.55pm to check and was told car would be arriving in a few minutes. Ditto at 7.10pm. Car finally arrived after 7.25pm! In conversation with the office not a word of apology - seems this is their normal way of working. Would give 0 stars if that option was available!

The worst car service and big liars. I have to always wait ages I can barely get a car on time and they tell me it will be here in 20 minutes and then after 20 minutes they tell me another 15 minutes making me very late for work.

Very poor service. Driver arrived 3 hours late after calling and being assured would be there in 30 minutes. No customer service. Phone handlers hang up phone as they can't sort it. Terrible.

No bother to work for them as a driver,very cheap fares,traffic area,lots of speed bumps in the area,don't give deposit to them u won't get it back unless u work 1 month,only work with them short period and left.