Emeril LagasseReviews of emerilstore.com

I ordered the Dual zone and was shipped the 360. Customer service was very little help. They acted like they were doing me a favor by sending me a label so I could return the product they sent me in error. Then after they receive this one back in 7-10 days and process it I was told that I would be sent the correct one, with delivery in 7-10 days. I was told that they could not expedite shipping per policy. There was nothing they could do even though they sent the wrong product. I was also told by another person that once it was received I could get a refund and start all over with the order. All I asked for was faster shipping on the product I actually ordered once they received this one. It was a solid no.

I was given a 360 Air Fryer as a gift. When using the oven on the preset cycles it will go into pre-heat and after a little bit it switches to the pause cycle. I've called the company and the best they can do is give me 15% of the purchase of a new one! I've had it for a year and because it was a gift I didn't have the purchase order so I'm left with a piece of junk! Don't buy this worthless Air Fryer because the company just wants your money and wont stand behind their products!!!!!

The Emeril Lagasse French Door Air Fryer 360 is hands down the best one I ever purchased. It wipes clean with a wet paper towel (just water) and makes the best salmon and steak. Go with lower fat steak, be smart, as too many oils released can cause smoke. You can adjust the time and temperature on your cooking. If you have frozen breaded food, then cook it at a lower temperature for longer and turn it up at the end. If people have issues with this air fryer, it's because they do not know how to cook and expect a miracle after pushing a button. If your food is dry or burned, adjust temperature and added oil drops. I have had nothing but pure joy, using this air fryer. I hate to say it, but if it's not working out for you then put some time into researching temperatures and adjust them as you go. Best air fryer ever!

I have the 8 quart Pressure airfrey duet and i use it almost every day. But, becasue they don't have the product any more, they don't sell parts (inner pots) I also have the Power Airfryer and cannot get parts. They seem to switch products every two years and expect you top buy new instead of replacing parts you need for what you alreay bought. Ebay wants $80 and I can go buy a new pressure cooker for that price.

The forever pans aren't forever that is a slogan taken from the commercial ad which encouraged me to purchase these pans to replace my old ones I noticed a few months later after purchasing them in 2021 the non-stick coating began coming off Call customer service they did a replacement for a 10-in pan which cost me $19.99 for shipping and handling I felt this should have been shipped at no cost. So after purchasing the forever pens and 2021 to the best of my knowledge that was the date I received them or the year I'm just now writing a review because I feel like the claims made weren't justified as to the amount of time they should last. On a positive note the air fryer 360 is a very good unit I've had it for years it works perfectly even still today this is not a review about the 360 airfryer unit but I just wanted to put that out there because I'm going to have this review sent to Chef Emeril Lagassi I still enjoy your cooking show,you should look into the claims of the forever pans unless I just got a bad set Thank you for reading these opinions in terms are correct to the best of my knowledge there is no intention of knocking or doing anything negative to this company it's just that the claims made in the commercial ads I feel do not match those once the consumer receives the product.

I’ve tried to contact their support team 3 times regarding a warranty inquiry and never received a reply. On my last attempt, i included the PR, social media and product licensing, but still did not hear back from them. Awful service. Would not recommend purchasing their products

DO NOT BUY! The item is NOT as advertised. The capacity it claims to cook is a lie. The company states it can cook a 14lb. Chicken. Well it wouldn't even fit a 5lb. chicken. Tried to use rotisserie and the bird was already touching the top and the bottom of the machine when we put it in so there was NO WAY it would have been able to rotate. Additionally, you get free shipping and 90 day money back guarantee and no questions asked, yet then they turn around and make you pay for the return shipping. That is a scam in and of itself. DON'T WASTE YOUR MONEY ON THIS HUNK OF JUNK. Pissed consumer.

I have not had an issue actually with the way it cooks. My issue is the accessories. They are so cheaply made you could use a piece of aluminum foil and that would work. If you go to their site, if you go to their website, each accessory goes for $19.99. I know it’s not gonna break me financially. I just hate to order the cheaply made accessories. And I do mean cheaply. I had such expectations with the 360° French door oven.