Debra S.
Highly disappointed
The dress that I ordered looks very cheap. I ordered a large and was sent a small with a fake label of a large sewn inside the dress. Do not order from EMBLEM!!

Emblem Athletic creates extraordinary custom performance and lifestyle apparel built specifically for Americans who serve. We work with military units, police and fire departments, first responders, and those who put their communities before themselves. With free design and quality American manufacturing, we help our customers share their unit pride, look great, and perform better. Emblem provides units with unique e-commerce storefronts where members can order their gear individually at any time with no MOQ, no rosters to manage, no money for unit leaders to collect, and no gear handout hassle. Unit members can arrive and place their own order (or order in bulk with automatic discounts) and our unit stores are open 24/7/365. All items are made or decorated by hand in our US factory, where we fulfill individual orders direct to unit members' homes. At Emblem Athletic, we're committed to service and performance, both in the customers we seek and in the way we work for them. We hope your unit will join our ranks today.
Emblem Athletic (emblemathletic.com) has 304 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
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Debra S.
The dress that I ordered looks very cheap. I ordered a large and was sent a small with a fake label of a large sewn inside the dress. Do not order from EMBLEM!!
Tony
As a 23-year military retiree, I've always been eager to support veteran owned businesses. As this company presented themselves as such, I placed an order with them on March 31, 2021, for $249.90 with the utmost confidence. I was told my order would take up to four weeks to be delivered and waited patiently. Four weeks has now turned into four years. I reached out to them repeatedly trying to first have my order fulfilled and later to request a refund. Each time I was met with auto generated responses saying to wait an additional four weeks. I still have copies of email exchanges over the years. I attempted to call them, but no one ever answered the listed phone number. Eventually, I began receiving a message saying the number was no longer in service and they eventually removed the number and all other customer service contact information from their website. As I researched online, I began to find what appeared to be hundreds of negative reviews for this company. It would appear that they had duped several veterans, military groups, first responders and even active duty service members that had placed large unit orders while deployed in combat zones! They seemed to have the same replies to the negative reviews. Saying they were a small business, and they were hard working to fulfill the unresolved orders. All this while website remained live and continuing to take new orders! After several emails they finally stopped replying to my request for a refund and I resigned myself to the fact that my money had clearly been lost to scammers. I would have let all this go, had it not been for the fact that this company contacted me around two years ago. They claimed they were under new management and asked if I would like to place an order with them! I laughed inside and deleted the email thinking that it would be the last I heard from them. To my astonishment, they have had the audacity to begin spamming my email daily with multiple messages for the last two years! They wouldn't interact with me when I wanted my order fulfilled or my money refunded, but now they to reach out to me multiple times a day with junk mail as if I would ever do business with them again. I almost feel as though they are taunting me now. If it's not to fulfill my original order from four years ago or refund my money, leave me alone Emblem Athletic. You are bad news to the military and to veterans!
Ramon R.
Never received my $40 tshirt or a refund. Almost every review Google review I one star. Keep your money and deal with another company. This place is trash
A. C. L.
I ordered shirts for my ROTC cadets. I asked for a receipt attached for book keeping and an update. I was told 18 days processing, alright no problem. I’m going on day 30 here soon, and no update had been given. As well as being told I was sent a copy of my receipt, which I wasn’t. Unfortunately, since it’s not my money and actually belongs to the college, I only see setting a chargeback as a way forward unless they right their wrongs. My cadets have asked me multiple times about shirts, and I wrongly put my faith in this company. Stay away.
Mitchell W.
I have spent the last 2 weeks inquiring about a Xmas gift I ordered on Dec 3rd the single worst e commerce experience I have ever had, no phone number to call so I have not received my purchase and its now Jan2nd. The customer service is so bad they did not redirect the delivery but allowed themselves to receive my delivery at their offices in San Diego. Julietta has now given me an email run around for our a week. DO NOT ORDER FROM EMBLEM ATHLETIC They will not process a refund either which is more infuriating. TOTAL DISAPPOINTMENT
Shon S.
I have never received my product. I called and asked for a refund and never got it. This company is a scam. I waited 18 months and all they could tell me is they are in back order. Fed up I asked for my money back never saw it. Now will not return my calls or email.
Response from Emblem AthleticJul 27, 2023
Hi Shon, our company acquired the Emblem brand name earlier this year. As you may be able to see from several other trustpilot reviews in the past several months (https://www.trustpilot.com/review/emblemathletic.com?stars=5), we've been working with the previous ownership's customers to get any unfulfilled orders manufactured here in the US and delivered at our expense. We'd love to help you with your order and get you the items you deserve - please contact [email protected] today to get in touch with our service team so we can get you taken care of.
Lucas H.
Emblem athletic was first introduced to me in May of 2021 in which I was very interested in putting together a large order for my company. The order was in the hundreds of dollars. After 4 months of nothing-I reached back out only to find that the phone line would always go to their “answering machine”. Sounded more like this business was run out of a garage rather a trusted institution. I finally was able to reach out to this business through Instagram! After having to be witty in inquiring about making a big purchase. I’m reality they were more interested in that than answering my questions regarding where our order was. I was finally, after 6 months, able to get a partial refund to only my order! Not even the full refund for those who placed an order on their own accord. I looked into the Better Business Bureau and filed a complaint against this fraudulent company. I do not trust this company whatsoever, I wish this kind of service upon no one! I hope this doesn’t happen to anyone else. I am surprised this business is allowed to operate at the opacity it currently precedes at.
Response from Emblem AthleticJul 26, 2023
Hi Lucas, our company acquired the Emblem brand name earlier this year. As you may be able to see from several other trustpilot reviews in the past several months, we've been working with the previous ownership's customers to get any unfulfilled orders manufactured here in the US and delivered at our expense. We'd love to help you with your order and get you the items you deserve - please contact [email protected] today to get in touch with our service team so we can get you taken care of.
Cory C.
Unfortunately, my experience with Emblem Athletic was quite disappointing. I waited patiently for months after placing an order in December 2022 with a delivery target of March 2023, but the item never showed up. The situation was made worse by the lack of information and clarity surrounding the delay. Due to the business's failure to deliver the promised service, I was forced to use a chargeback in May 2023, which I did out of irritation. I made two attempts to get in touch with their customer service team July 2023 in the hopes of a better outcome. Sadly, nothing came of my efforts, and I got nowhere.
Response from Emblem AthleticJul 25, 2023
Hi Cory - we're disappointed to hear about your bad experience with Emblem's previous ownership. We were able to find an order of yours from December of 2021, but we don't have any email communications from you this year in 2023. Regardless, the good news is our team acquired the Emblem brand in January of this year, moved all production to the US, and we've been working with hundreds of Emblem's old customers to help rectify undelivered order issues like yours at our expense. If you reach out to [email protected] today to share your info with our CS team, we can get your old order resolved ASAP. We'd love to help!