Irma M.
Mala
No e recibido mi pedido
Response from Emblem AthleticJul 30, 2019
Hi there Irma! Sorry to hear that you hadn't received your order - it looks like the order has shipped out, we hope you are enjoying the gear!

Emblem Athletic creates extraordinary custom performance and lifestyle apparel built specifically for Americans who serve. We work with military units, police and fire departments, first responders, and those who put their communities before themselves. With free design and quality American manufacturing, we help our customers share their unit pride, look great, and perform better. Emblem provides units with unique e-commerce storefronts where members can order their gear individually at any time with no MOQ, no rosters to manage, no money for unit leaders to collect, and no gear handout hassle. Unit members can arrive and place their own order (or order in bulk with automatic discounts) and our unit stores are open 24/7/365. All items are made or decorated by hand in our US factory, where we fulfill individual orders direct to unit members' homes. At Emblem Athletic, we're committed to service and performance, both in the customers we seek and in the way we work for them. We hope your unit will join our ranks today.
Emblem Athletic (emblemathletic.com) has 304 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
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Irma M.
No e recibido mi pedido
Response from Emblem AthleticJul 30, 2019
Hi there Irma! Sorry to hear that you hadn't received your order - it looks like the order has shipped out, we hope you are enjoying the gear!
David H.
I ordered my 2 shirts maybe more than a month going on two months ago and still haven’t received them
Response from Emblem AthleticJul 12, 2019
David, thank you for bringing this to our attention. We do our very best to avoid things such as this but as you can imagine, a misfire happens somewhere along the route and we are working every day to better our process as to avoid things like this! . I sent you a note regarding this, lets get you in some gear that we know you will LOVE! Hannah, Emblem Team
Jill W.
Took forever, color was wrong( gray had a pink tone). Got our bags 2 months later.
Response from Emblem AthleticAug 20, 2019
Hey Jill - I am sorry to hear that we missed the mark on your order. I have sent you an email on this matter. We pride ourselves on making sure each of our customers is more than happy with their gear and will fix any issues to ensure that. Look forward to making things right!
Savannah S.
I thoroughly enjoy the shirts I got from this website. But I also ordered and paid for a water bottle did not receive and emailed the address provided on the invoice twice. I did not get a response I have not received a refund or the water bottle. Most likely never used this website again.
Lea L.
I have sent 2 emails since I placed an order and I have ot gotten a response back. There is no phone Number on the website to call. I placed an order in error and am trying to get it changed
Response from Emblem AthleticAug 6, 2019
Hey Lea! I am so sorry to hear that we seemed to be hard to get into contact with. I have sent you a personal note via email, we will get this sorted out! Thanks for your patience, we hope we can make things right and get you into gear you LOVE!
Ryan O.
It never showed up...
Response from Emblem AthleticJun 12, 2019
Glad we asked you for a review! We've shipped out nearly 100,000 items since we started almost 2 years ago... and sometimes they go missing. Sent you a note to confirm your shipping address and we'll get a replacement to you ASAP! Thanks! -Mike (the owner)
Military S.
It took this business to almost 4 months to process our order. Then it took them another week to refund our money because it was getting ridiculous. We will never order from you again.
Response from Emblem AthleticJun 11, 2019
Hi! This is Mike the owner - we know custom gear can be frustrating, especially when things go wrong! - I remember your order and the shipping problems we had delivering to you. We had to remake your gear and we do our best to make things right! Despite the frustration, hope that you're still able to enjoy all of the gear!
Tawil
My order was lost multiple times. At no point was I ever given a confirmation order number, updates on shipping, or that my order was ultimately lost and never even shipped. However, my card was charged. Three months went by with no word. When I realized that this item was never shipped I emailed the company and it took another 6 weeks to actually get the item delivered. Emblem apologized for the misstep, but all correspondence was over email, never allowed me to actually talk to them. Even after my first inquiry it took several additional followups since I wasn't receiving any updates on the shipment. Finally Hannah Webber at Emblem says they'll throw in some additional items for the convenience, but when when my order finally arrived, there was nothing there. I don't care about additional swag. I bought this apparel to help a non-profit, but for her to say that and it not be true is disingenuous and makes me think they are just paying lip service to my followups.
Response from Emblem AthleticJul 12, 2019
Hey Nick! Thank you for bringing us up to speed on this, as you can imagine some things slip through the cracks. We do our very best to make sure that this doesn't happen but every now and again something sneaks aways from us. Thank you for bringing this to our attention, we are sorry for the mix-up and miss communication on our end. We apologize for the time it took to get things squared away and hope that you can still enjoy the gear! And thanks for supporting Ironbound, we love them and are super proud to make gear for such a good cause! -Hannah Weber