Ember TechnologiesReviews of ember.com

I already own a mug, and is happy enough with it to order another as a gift. However, the order has not even shipped, for over two weeks (they state 2 days max). I cannot get in contact with customer support, but they've charged my card just fine. Illegal business practice in my country... the product is fine, but the company is horrible.

I purchased an Ember mug expecting a premium product, but unfortunately, my experience has been anything but premium. After just a few months, the mug stopped working entirely. Despite being under warranty, the support team seems more interested in wasting my time with repetitive, kid-level troubleshooting steps rather than addressing the core issue. Over the course of multiple emails, I was asked to repeatedly perform the same basic tests (like resetting the mug or reinstalling the app) and submit videos and photos demonstrating the problem. All of this was despite my clear explanations and evidence showing that the cup no longer heats liquids, fails to recognize when it's filled, and is clearly defective. Their sole purpose seems to be avoiding replacing the product, even though the warranty should cover such a failure. The mug was not cheap, and for it to fail so quickly with no resolution is simply unacceptable. I expected better from a company that markets itself as offering high-quality products and customer service. Instead, I was met with endless delays, poor problem resolution, and wasted time. Until Ember takes responsibility for their defective products and improves their support processes, I cannot recommend their products to anyone.

Very disappointed in the quality of the mug. Received the 14 oz in may 2024 and the pin failed on 2 of the charging pads. CS calimed the mug was out of warranty which seems crazy at 6 months old. they are selling faulty products with full knowledge of doing so.

Worked great for 2 months. Probably a simple fix, but their support is non-existent. Multiple support tickets created, all are completely ignored.

Battery on Ember tumbler won't hold a charge for more than 2 hours. Have tried resetting to no avail. Ember will not respond to over 8 emails I've sent. My daughter spent $235 on this for a gift seven months ago.

Ember Technologies must have total contempt for their customers. Their $140 coffee mug works fine but after a short while, the inner coating starts flaking off...and guess where those flakes are going? Yep right into your beverage! When reaching out to customer service, Katia and Amanda explained how it's "safe" to consume the inner lining of the mug (which is made of collodial silica and inorganic pigment). Then they offered me $22 discount off a new mug, that's all. This mug was barely out of warranty but Ember Technologies will not stand behind their product and would rather suggest that customers ingest the peeling lining of their mug rather than simply replace it, even after the warranty period. Horrific approach to customer service and product support. This is a premium product and priced accordingly. Needless to say, I won't be using their insulting $22 discount and handing Ember Technologies more money. Considering how many other people online have having this same product issue, how about we file a class action instead? Would that get the point across? Stay warm!

They didn’t ship my entire order (only shipped 1 out of 3 items). I initiated a chargeback to my credit card and Ember lied to my credit card company and said they shipped all 3 items. This is a fraudulent company. Stay away

toller Reisebecher aber leider miese Qualität. Der Deckel ist nach 5 Monaten gebrochen! Aber viel schlimmer finde ich den miesen Support! Ich habe noch Garantie auf den Becher, schreibe zig Mails und ich bekomme keine Reaktion!