Ember TechnologiesReviews of ember.com

2 MUGS FAILED! (IN LESS THAN 1 YEAR EACH) First of all, it takes a very long time for their customer service team to respond and make you jump through hoops. It took 3 weeks and about 6 emails on my part to get a response. My first mug battery failed and they made me go through a TON of troubleshooting and then still didn't replace it, said it was 1 mo outside the warranty etc. Second mug, the enameled paint on the inside started peeling :( I only use it once per day and am very careful with my things. Finally they offered to replace the mug, but I didn't want one that was painted again and asked to get a black ceramic one instead... nope, they will only replace the mug, not the base, so my $150 mug would be mismatched. For the price of their items, it's ridiculous they don't stand by them or have better support. This will be my last try with Ember and seeing all the similar reviews here, I wish I never would have bought one. Someone will surely come out with a superior product eventually and they will lose their customers. :( I would have bought one of these for my mom, seems like a great gift, but not with all these quality issues.

Received an Ember Tumbler as a present for Christmas.... It stopped working a few days out of the box. Contacted Ember via email and was told there was a "longer than normal response time" but was asked to send pics of the bottom of the tumbler, which I did. That was a month and a half ago.... Still no response. Tried again... No response. Contacted them through IG... No response. I now have a $175+ paperweight that actually isn't even very good at that.

Tried three times to get a response from customer service and still none. The charging tray has failed after only two months use. No one responding...very irritating

Mug didn’t work as expected. Pretty poor product. Great idea of course but so many things that just don’t work as they should. For the cost v disappointing. The worst part though is the follow up and trying to get a refund. Utterly useless customer service levels. We’ve had to send about 3 emails to get one reply a week later. They respond on Instagram but don’t do anything about it. How you can operate a company like this is beyond me. Needs major investment clearly !!

I purchased the Ember Mug and used for a couple of months with only minor issues. Then it stopped working. Next winter, a few days after their terribly suspicious 1 year warranty wore off, I contacted customer service. After providing countless photos and videos, and information I received zero support and was dismissed in a passive aggressive tone. Do not purchase these shabby products. Look up the other, honest, reviews online and trust them. Do not repeat my, and our, mistake. These outrageously overpriced mugs do not work after trivial amounts of time.

I ordered an Ember Mug 2 for Christmas, but we were never able to get it to work properly. If you look online, you’ll see this is not an isolated issue (I wish I had checked beforehand!). The mug kept unpairing, and the app consistently showed the mug as empty, even when it was full of tea. Eventually, I decided to give up and contacted support to request a refund. It took almost three weeks to get a response, despite trying multiple channels to reach them. I was finally able to return the mug and receive a refund, but it cost me around €30 to ship it from France to the Netherlands. Overall, this was probably the worst online purchase experience I’ve ever had. So disappointing.

Terrible customer service and product mine stopped working in a few months I've emailed so many times now at one point they said I would get a replacement then no reply to my dozen emails. Pathetic company I hope they go bankrupt

One of the worst modern tech companies I've ever had to deal with. I won't get long winded. Their product is beautifully designed and it's a great concept. Ember executes it poorly. The mug quality is bad, costings wear off quickly, and the app is absolutely not functional. Secondly, the 40 dollar charging coaster you MUST have for it to work fails within weeks to months. There are two spring loaded charging pins and they fail from general use. I am on my third coaster for one mug and when this one fails I'll be moving on and just going back to an insulated mug. Their customer service is non existent, and that's not hyperbole. It took 6 weeks to get a response when my first mug failed, and they make you jump through hoops. Avoid like the plague