Ember TechnologiesReviews of ember.com

After 1.5 years of using the mug a few times per week, the coating chipped in multiple spots. Additionally, the mug cracked causing it to leak. This is after less than daily use, careful handling, and washing gently with soap and gentle sponge after every use. The quality is poor for the price. Contacted customer service and was offered $20 off on a new mug. I will not be repurchasing.

I was given my copper coloured ember mugs as a gift. I've loved it. But in February the handle started to come away from the mug. It hasn't come off completely but is unstable and unsafe to use with hot liquid inside. I have tried contacting Ember via Facebook messenger support from February until 1st April. Since then by email. I have 3 times had a 'we are currently experiencing high call volumes' message but no more. Today i had another one. i have never known anything so appalling, especially considering how expensive the mugs are. Over 6 months and I am no nearer to getting any sort of resolution. I loved my mug, but have no faith in purchasing a replacement due entirely to their non existent customer support.

After about a month, the mug started delaminating. Customer service got back to me immediately and then told me they would replace the faulty product and to send my address. I responded and they then never reached back out. I have followed up 4 additional times including putting in a new inquiry but nobody will respond to me.

I was given an ember smart travel mug for Christmas. After 4 months the lid broke rendering the mug unusable for its purpose. I contacted customer support who said a new lid would be sent out but that this is currently out of stock. Two months and several emails down the line, I am still without a usable mug or refund for this very expensive mug which is still under warranty. Please spend your money elsewhere.

Utterly appalling, still waiting for a replacement lid 3.5 months down the line after numerous emails and discussions. This very expensive cup, still under warranty is unusable. Poor design, poor customer service, and a poorly run company. DO NOT BUY!!!

The charging plate failed within 6 months of purchase. I have sent multiple emails over the last 2 weeks and no reply. Very frustrating service and customer support. I would definitely not recommend purchasing any of these products.

Dont buy!! Yes the mug keeps the drink hot but in less than 6 months the coating started coming off and then, god knows, what toxic metal you will be having with your drink. Emailed customer service, was promised a replacement. That was over a month ago. Tracking says it was never shipped. I kept chasing, asking for it to be forwarded to a manager if necessary and then they just stopped responding. I gave up. Bad product and bad customer service. Waste of (a lot of) money :(!!

Sold me used mug and are not answering emails.