Ember TechnologiesReviews of ember.com

I recently had an issue with my Ember mug (1st gen) and, after filling out the support form details on the website, worked through a support case via email. I can honestly say there wasn’t a moment when I doubted support would be able to deliver a resolution to my issue and I was consistently kept up to date with prompt responses to any further case notes I added (note support hours appear to be US). This is clearly a different experience than some other reviewers have written about so I thought it important to give credit where due - the support in my case was excellent.

Uso la tazza smart da più di un anno, ci sono alcuni problemi con i materiali di quest'ultima e della sua base di ricarica. Ma l'assistenza post vendita mi fa comunque dare 5 stelle. Dopo più di un anno, quindi dopo la scadenza della garanzia del produttore, la base di ricarica ha smesso di funzionare. Intento a comprarne una nuova, scrivo comunque all'assistenza. Con enorme sorpresa sembrano intenti a spedirne una nuova e mi chiedono il numero di serie della tazza. Essendo passato più di un anno avevo lasciato ogni speranza di riceverla gratuitamente. E invece dopo poche ore mi viene chiesto l'indirizzo e mi viene inviata una mail di conferma ordine con totale da pagare 0. Veramente soddisfatto dell'acquisto. Seppur con alcune criticità la Ember Mug resta uno dei miei migliori acquisti e un assistenza così ben funzionante è ancora una volta la conferma di un ottimo acquisto

I have been using my mug for 3-4 years now. Since then, they sent me a new mug and 2 new coasters.. They have improved the coaster design and the battery life since version 1. I use it 1-2 times a day and I love the product.

Well this review is going to be a little different than most on here simply bcuz so far ... I LOVE THIS MUG! It is now 10 days and I have not had one single issue at all. The packaging was extremely professional and very high grade, definitely shows that you paid good money for an item. Prior to use of the mug I had a question about preheating the mug with hot water. Customer service responded within hours and stated that although it wasn’t necessary, it was absolutely ok to do so and in fact will help battery conservation as it won’t be needed to work as hard to heat your beverage if it’s not at your preset desired temperature when poured into the mug. I fully read all the instructions and owner manual prior to doing anything with the mug. My mug connected immediately and has not disconnected even once. I bought a Special Edition Metallic Collection Copper Ember Mug (10oz ceramic). I have tried many of the best of the best of mug warmers and used them with single wall borosilicate light weight mugs so heat can easily reach the product inside. None of them kept my daily double shot latte’ even as close to as hot as the Copper Ember Mug and Coaster do. I set my temperature at 142* on day one and have never had to reset it once. I also changed one of the preset temps to my desired 142* temp. I honestly believe people may be having the issues they have bcuz they are powering down their mugs everyday by actually pressing the power off button and turning it off. Then they have to start over the next time it’s used by powering back up and having to reconnect like ANY Bluetooth device would have to. It CLEARLY says (and recommends), you can leave it powered on & on the coaster 24/7/365 and it won’t hurt the mug at all. Once it reaches full charge it will automatically quit charging and stay connected. When the battery level starts to lower, it will continue to charge itself back to 100%. I have not had one single issue in any way with my mug in the first 10 days of operation. I have a double shot espresso 10 oz latte’ with sugar everyday and it stays perfectly hot right down to the last drop for the two hours I take enjoying it. I have even used a separate temperature gauge to make sure the 142* reading is correct and it is. I cannot say enough about this mug, I am truly surprised and it has easily surpassed my expectations. Now.... my only problem and it is a bit of a big one is the price, $149 CAD 😳. In saying that, if this mug lasts the year that it is warrantied to do so, without hiccups or issues and if problems do occur & they are resolved immediately by customer service, then it will absolutely be worth every single penny. If it doesn’t then my happiness will swiftly change to disappointment. I want to say this, I take VERY good care of my items especially a $150 coffee mug. I have purchased a cloth dust cover that completely covers both the mug and the coaster and it’s used daily when the mug is not in use. Yes I use sugar and wash it after every single use BUT I don’t use anything abrasive, I don’t even come close to submerging the mug nor do I get the coaster wet (I use moist wipes to clean it from rime to time). If you are smart, treat the mug with respect and do your homework on how it works instead of just unboxing and guessing that you know everything about this mug without reading the instructions, owner manual and other information thoroughly then you deserve to get the problems you do UNLESS you’ve truly received a defective mug and then I feel bad for those who have. I find it VERY hard to believe that this many people have received defective mugs and believe maybe many have not used and treated the mug correctly by the specs. In the end, as of day 10 . . I highly recommend this mug for those who like to take their time with their hot beverage. If you’re a person that chugs or only takes 1/2 an hour to drink your coffee, buy an insulated cup and enjoy. Besides that 10 days in my mug has been worth it and I am highly satisfied ⭐️⭐️⭐️⭐️⭐️. I will come back at the 30 day mark and edit on how it’s going whether it still be great or not great. *** I do have one suggestion for any Ember Technologies employee reading this, I highly suggest some sort of a lid for the Ceramic Edition Ember Mug so that the beverage inside will stay warm longer and not use up as much of the battery strength to do so. This will give a longer battery life beyond the 90 minutes stated by the company prior to having to place your mug back on the coaster to charge and keep the beverage inside hot. ***

I love my mug. A must have for anyone who works at a desk

Excellent products - Rechargeable coffee mugs that keep your coffee warm at the preselected temperature. Selected Time Magazine Invention of the Year 2017 Had one cup that was not charging properly. Received a replacement to my address in Europe. Excellent support.