Ember TechnologiesReviews of ember.com

Absolutely appalling customer service. As a Product Design engineer there is a major design flaw with the charging pins. They are very poorly designed and are bound to fail after only short use. I have pointed this out and any reputable manufacturer would have redesigned this flaw immediately. Trading Standards need to get involved as this product is not fit for purpose. There is no acknowledgment of this issue and simply offer to sell new charging bases!

Do not order items from ember.com. They ship products with significant delays. My order was placed seven days in advance. After receiving a delay notification from Ember, I contacted them before the items left the original warehouse. I informed them that I no longer wanted the products because I was only staying in the USA from December 27 to December 30. After that date, I returned to Switzerland. The response I received was an automatic AI-generated message that did not address the content of my message. The full amount was charged to my credit card, and I have lost the entire payment.

This company should not be allowed sell in UK. I bought a mug directly from them and it broke within weeks. Have now spent several weeks emailing them and still no refund or replacement. They ignore your statutory rights.

After around 1 year the battery is completely dead and cannot be charged. After the 2nd year the cup wont even work when in the charging station. I had to buy a 3rd party app to get the bluetooth connection to work

This is a pretty cool product and works great when it works. PROBLEM: My mug has a defective base. The pins in the base won't rise up to make contact with the mug. For $100 I certainly expect more! I spent literally months trying to get Ember to send me a new base. Sent photos as requested, etc. Totally unresponsive to my basic need. I have talked to others who own this mug and they have had the same problem and if they got customer support it took a YEAR to get satisfaction. At least they eventually got satisfaction. My only satisfaction is in writing this review. Any class action lawyers out there, I think there is a case here. Nothing would make me happier at this point.

Can't get anyone to help. I got my ember mug/cup last xmas, the last few months it hasn't been doing well keeping my drink hot, then I noticed its not charging. The prongs are pushed in. No support for this. These mugs are too expensive for this to be happening and not being able to get help. Will NEVER recommend this product. $100 down the drain. so disappointed. :(

Didn’t work. Terrible customer service. Offered me a new mug for another $80!!

Customer service is non existent !!! Had an issue with my travel mug 2 Initially got a response from their Ai bot saying my issue would be upgraded to their technical team…… Nothing since even after sending two more emails…It’s been 10 days… Shocking customer service,truly shocking. Waste of time…