Ember TechnologiesReviews of ember.com

After 2 weeks of waiting still no coffee mug.

Lid broke after 2 weeks. I then emailed CS for advice on how we could fix it, and am still waiting two weeks later. Have sent a reminder to them, but to no avail. What is wrong with losing customers that love the product just because they cannot get their act together?

They Have Given Up My Ember has been a disaster from when I got it over a year ago. They had to replace charging plates (twice) because the charging pins were faulty. The replacements took weeks and weeks to arrive on both occasions. The connectivity is awful - you'll spend more time fiddling with the app than drinking coffee. It will tell you that it's empty when it's not, it will tell you that that cup can't be found - it will tell you to reset, etc, etc, etc - by the time you have managed to get the thing working, your coffee will be cold and any pleasure you would have in drinking the cup in the first place will replaced by frustration. Ember takes all the good out of drinking coffee. I could actually live with all of the above, but now the the internal coating on the cup has started to peel away. I contacted support, not to ask for a replacement, but simply to ask if the thing was safe. Who knows that sort of chemicals are in the coating or indeed in whatever the cup is made from. Potentially a danger to health. No response, followed up with a reminder a few days later and still no response. In short - massively overpriced, poor build quality, awful software and potentially hazardous to your health. Ember takes all the good out of a cup of coffee - my advice is to save yourself the $$$ and stick to a normal cup.

I ordered the travel mug looks good when I Ordered it took my home bc address but I couldn’t update to my parcel locker? I emailed minutes later to support now the mugs been mmm sent to My home address bloody pathetic as I sent email changing address I’m Hardly home and now will get stuffed around by couriers? This mug better be good the company procedures suck? Got the mug today very nice but had to be stuffed around with the address thing? i wasn't home and i was afraid they would leave and get stolen so i redirected so whats out with this mob when you put address details in?

This company is soo complicated and they don't give a sh..t about there customers! First I wanna get my girl a ceramic mug for the valentine , but thanks to all reviews , I realized it was a bad idea as the product has a coating problems . So I decided to get the travel mug , I asked them if they can remove the price as it a gift and would be delivered directly to my girl , they said it wasn't possible!!!! Finally I decided to deliver it to my house then forward it to her to take out the price ! I made the order, and I went to sleep , the next day no email , no tracking info , I checked the website ! And I found that the order was cancelled. I sent them an email an 8 hours later no response! I tried the chat , and they was there ! Before you buy they respond in a minute ! But after they don t . They said that the system was confused about my location ( why a fu.... website would track my location ) !!! They said the system affect you electrical plug ( Eu/Us ) according to you ip location even if the delivery address is located in the US ! Anyway bottom of the line , these guys don t give a sh...t about the customer!