Ember TechnologiesReviews of ember.com

We called this as "one year product", if over one year warranty need buy new one for replace .

I purchased three as Christmas gifts. One did not work, terrible customer service. You cant talk to anyone and they kept telling me to send pictures. I finally returned the third and embarrassed to ask about the other two. It's expensive and no adequate service.

Unusable. American plug supplied. Terrible customer service. Had to buy an adapter myself in the end.

There return policy is five stars the mug is one star. I had problem with the mug not keeping paired. Had to pair everyday. For what you spend on the mug this shouldn't happen.

Ordered on the 3rd December and it still hasn't arrived (21st December). Tracking info just says "the parcel has been received at the depot". Delivery company won't speak to me as I'm not the sender. Contacted customer services who just said there's nothing they can do as it's with the courier - wouldn't even try and speak to the courier for me to find out if there was a problem with the consignment. If it's just delayed, when can I expect to receive it? Doesn't look like my wife will be getting her Christmas present at this rate. Another 2020 experience.

The Mug is made in China NOT California. You can find what it looks to be the same product without labeling "and labeling" for about $8-12 on Alibaba or Aliexpress. I got my mug and it was a piece of pure crap. I had to request a full refund. Luckily it stopped working within 30 days of purchase. Essentially this is a very well marketed, packaged, and branded scam Chinese product in my opinion. Very Impressed they made the fortune they made. This is no different than drop shipping or print on demand business in my opinion. Waste of money.

I loved features in this mug but the mug itself is not durable and full of bugs. Support stops after 1year for a $150 mug even though though there is an issue with mug itself. I would like to mention some issues that would definitely happen: 1. Auto turn on feature upon pouring liquid will stop working. 2. Mug will not turn on with single touch, you would have to rotate the bottom , continuously press ember logo and may be turn mug upside down to turn it on. 3. May be the battery refuses to charge. All of these definitely sound like issues with mug itself and not a regular wear and tear. I recommend to get a 10$ Co***** auto seal mug which may not have fancy features but will last a lifetime compared to ember mug. Ember travel mug1 is definitely not worth 150$. may be it is worth ~ $70. ember posting review guidelines say -- AVOID WRITING ABOUT SUPPORT `--- However I paid for support too not just for metal and plastic and i believe users have to know what they are getting into. THE WORST SUPPORT I ever experienced for premium price products. They asked me to shoot a video explaining the issue so that they can place a replacement order even though i drafted a huge email explaining the issue. I shot a 2 min video showing the issue with mug and the reply i got back is that it is out of warranty and cannot do a replacement and then the support person said i can get `warranty price` on new version of mug2 and the price is $89 without lid(20$) and coaster(50$) and also without charging adapter (i assume 15$). You do the math. basically i am paying full price for the mug unit and the support made it sound like i am getting a great deal. Ember does not have call support. All the above conversation happened over email and utmost frustration and patience.

Awful. I have had issues with my mug since I received it as a gift in August 2019. First the coating came off. Ember sent a new mug. Then the charging coaster stopped working - Ember sent a new coaster. Then the connectivity issues. Oh these are a complete pain. As other reviews have said, you spend more time messing about with the app when you just want to sit down with a hot cup of tea. Every time I pour a drink, it tells me the heater is off and the drink goes cold. Useless. Unless I manually change it every time. Ember have looked into the app and sent me yet another new mug and no fix has worked. Completely unfit for purpose and a waste of £80 for what is just a heavy mug!! I want a refund but Ember refuse telling me it’s out of warranty - even though I contacted them just weeks after first receiving the mug!! Awful - AVOID!