Ember TechnologiesReviews of ember.com

Travel mug stopped working in the first year, customer service said it was out of warranty? Taking issue up with retailer.

I got this a gift from my mother. It literally lasted about 8 months before the charger stopped charging. Customer support was ready to replace it but due to my location they wouldn't mail a replacement or provide a refund. On the plus side the cup itself is well made if you ignore the heavy heater at the bottom. If you want warm coffee get a thermos; it will literally keep your beverage warmer LONGER.

My original review for the mug2 14oz was attempted on Amazon.com, but it never posted. This was given to me as an Xmas gift from my partner and I have to say I hate it. There seems to be constant issues with the app not communicating with the mug. The battery life will show 82% and it never charges until it's completely dead. It takes about three hours to fully charge and then lasts for maybe an hour? The mug burns the cream in my coffee leaving this film around the rim that then gets all over my lips and tongue. Burnt coffee and cream is so nasty. After less than a week of wasting time trying to fuss with it I went back to the tried and true drink it till I forget and then pop it in the microwave method that's been a classic for years. Don't waste your money. I sure don't have the heart to tell my partner he did.

Terrible product and worse customer service. They can’t care less that they sell a bad product for a high price. Useless after a few weeks….we have three….2 broke within weeks. One has a bad charger and the other doesn’t pair. This product has one job…but its so fired. Cx service ignores detailed descriptions of issues and constantly gaslights you as if you don’t know how to test something like this…especially when you have a few and can rotate them with other chargers and devices to test them. After being asked to do the same thing over and over again I was told they ran out of my color and would ship them out in a few weeks as they projected. Weeks later, I’m surprised to find they sent one more email saying they were closing out my ticket without a resolution because apparently they had asked me to do one more redundant test for which i missed the email for. At this point, I replied and told them that if they read through the thread they would had seen that this test had already been done multiple times, photos were sent, and a resolution was that they would send me a replacement when the color was back in stock. I received no response. GARBAGE BRAND, GARBAGE PRODUCT, ZERO CUSTOMER SERVICE

Poor customer service and very long delivery. After 3 weeks, still no delivery and customer service does not respond to the problem & dismisses the issue. Requested for cancellation, still waiting for response.

Have been trying to place a bulk order for our clients and have NOT received a response to my emails or phone messages. One person, who shall remain nameless, finally emails back with his name and title and it's a crying shame that we communicated twice and then it's like POOF he fell off the face of the earth. Don't trust these people, save your money, time and effort. Look elsewhere. I gave one star only to be able to write a review -- they deserve A NEGATIVE ZERO.

Sorry I bought this. It doesn't "pair" anymore although the blue light blinks. Customer service appears non-existent., Save your money.

Terrible customer service. Mug will not pair with my phone. Two weeks of emails back and forth with copy and paste replies. Now they’ve just gone silent on me! I have a mug that does not charge properly and does not connect to my phone. Absolute waste of money and a £130 mug! Starting to think I’m the mug actually!