Ember TechnologiesReviews of ember.com

Dreadful customer service, mug stopped charging, have replied to their emails 3 times, have tried all the trouble shooting but still not working. No one answering. DO NOT BUY !!!!

The mug was great at the start - kept my hot drinks lovely and warm. But after just a few weeks the app stopped working. One day it let me check on the temperature of the drink and adjust it, the next it had logged me out and refused to let me log back in. I contacted customer support - they did reply quickly but basically said “well, the mug is still keeping your drink warm so no big deal”, and asked a few questions. I replied to the questions emphasising that when spending £100 on their product their app really needs to work so I can use it properly. But they stopped replying. They didn’t come back to me after I answered their questions and don’t respond anymore. This evening the mug doesn’t seem to be keeping my drinks warm either (though I don’t know if this is just a one-off as yet, as I write this). The mug was brilliant. But the service - via app and customer support is appalling. And Ember don’t seem to care about their customers at all.

Great concept. Terrible product. Everything from having to download and install an app AND create a profile with the company to lack of removable battery, to a terrible warranty (30 days). Once your mug stops pairing (it will), it's just e-waste junk.

Just landfill tat. Doesn't connect, charging base breaks, can't replace the battery. Please don't buy, just think about the planet, no one needs this. Ember isn't a cool r&d Californian company, I think it's just trading bulk products from China.

Just got my mug for my birthday. The mug itself is fine, but using the companion app is a lesson in frustration to say the least. Like so many others, I have found that it continually disconnects. Sure, I can set my temperature and then just ignore the app, but the whole point of getting the ember is the precise control the app supposedly gives you. I'm thinking of having my daughter return the mug and getting a NextMug instead (which doesn't have an app, but is less expensive and provides 3 or 5 preset temperatures and also has a lid that helps it keep it hot longer). Oh, and forget trying to install an update to the firmware. I have followed every option I've found that had worked for others except for the brute force method over the course of weeks/months. I even tried the official troubleshooting steps provided by ember support by resetting everything first and rebooting my phone. I can get the mug to connect, but it always disconnects when trying to update.

Received mug as Christmas gift from my daughter. It died after 4 months use. Wrote to company and complied with their request for model number, serial number, pictures of cup and bottom unit, etc. Sent me a second request for additional pictures of tiny connect fixture on bottom unit. Unable to comply. Very snide response from their PR rep. No support. I felt as though they were making fun of me.

I received this as a gift. This mug worked OK for me for awhile. I never messed with the app, just used it with the default settings. At some point, the paint started to chip on the bottom. To me, this presents a health hazard because I don't think ingesting paint chips is a good thing to do. I asked for a replacement, but received a run-around from customer service asking for pictures which I submitted multiple times. I would not recommend this mug to anyone.

Contacted them for the coaster pin issue. Was promised a replacement 2 months ago. Still waiting. Tried contacting them and they respond after more than a week each time promising its being dispatched shortly. Terrible customer service and terrible coaster charger.