Ember TechnologiesReviews of ember.com

I had the same experience as Karen. My Ember mug stopped working and the mug was within the warranty period. The customer support team responded and asked you a bunch of questions, asked for photos and other documentation, then did nothing.,The product worked until it didn’t which can happen but the customer support is really terrible. Also, the website does not allow for any customer reviews. I warn you DONT BUY THIS PRODUCT!

I wish I had read these reviews before purchasing this item. I bought the 14 oz mug in December and after 6 weeks it stopped charging - due to the universal problem with the charging pins that is mentioned everywhere. I have reached out to customer service by email as requested, provided photos, contact information etc and have gotten no response. This company should be investigated and shut down not just for a bad product but for the lack of customer support.

Ember cup malfunctions showing sequential flashing lights. Ember will not respond to repeated emails and will not answer phone to provide assistance.

Mug suddenly stopped working. Getting customer support was incredibly difficult, on average a week in betweem responses. Eventually they offered to let me buy a replacement mug at a $22 discount! Laughable.

Unresponsive customer service. Mug broke (battery died and won’t recharge) and I’m being ignored when trying to file a warranty claim. Update: I contacted Ember’s customer service team via email, Instagram, Twitter and Messenger on November 14. It is now December 22 and I’m yet to receive a response.

Based on my personal usage of gen1 warming mugs, these products exhibit extremely bad performance from a couple of different perspectives. The first is that the bottom mug component is cracking and flaking off. It is getting severe again even though I had to pay for its replacement mid year for same issues. Ember was quite uncooperative in that they made me pay for half price for the replacement. Now one of two of my mugs have failed. It will not charge now it is useless. It’s not that we used them continuously but occasionally for hot chocolate. So we are very upset in this investment.

Mug lid not working - customer service 4 emails nothing after almost a month. Seems breakdown renders your £200 cup worthless landfill tat

If they had 0 stars that would be the score. The cup does not connect with the base. I have had it two weeks and not been able to use it. The app does not work properly. Asking Cust Service for help is as useful as planning a camping trip on the moon. Their instant standard reply is 'we are too busy to help customers at the moment. When we can be bothered, we may address your query but that time is not now'. Or words to that effect. Not a single reply other than 'we are too busy and important to deal with people who keep our business running, ie customers'. Thanks for nothing, literally.