Embark VeterinaryReviews of embarkvet.com

I would never patronize this company again. They're horrible. When you open a support request you get an automated warning to not be rude. It's like they expect customers to serve the company, not the other way around. If they have a problem with customers inordinately rude, you'd think they'd evaluate why rather than a blanket warning to everyone (including the ones who had no intention of being). You never see any other company pre-warn their customers like this. Everything with this company is like that. The support is miserable. Now they've destroyed their web site. Complaining is "rude." I'm deleting my account. I'll never recommend this company to anyone. They seem to lack integrity, or decency. They aren't credible. If they're like this in everything you can see them doing, imagine how they treat the testing (results).

Refuse to process the kits which we have paid £100+ claiming they are out of date. There is no expiry date on the product.

Genuinely the worst customer service experience I have ever had. I had issues with my package never showing up, and the reps were completely rude and unhelpful, and I never got the package at the end. Don't waste your time or money on these guys.

I have two dogs and emailed and CS chat 4 times to make sure the kits would not get mixed up. I tried and tried to get help with no luck. They put both dogs under the same number even though I have a screen shot of the second number/dog going through. The customer service is SO BAD don't waist your money!!!

Won't allow to just email results to vet even if the dog carries detrimental health genetics! Do mot recommend!

I was a long time and returning customer to Embark excited to get my two new puppers tested. First I'm Canadian and even after years and years Embark can't figure out reasonable pricing in CAD, second they price gouged me 37 CAD to ship my order, and if that wasn't bad enough shipping took nearly a month. After all that they used a sketchy international shipping broker who put my package on the street so it was stolen right away. When I contacted them about re-shipping the test kits they told me they weren't responsible and promptly ripped me off for the shipping. To be clear, I was happy to be re-funded and re-order, and to this day would have been happy to pay the premium and received what I paid for. I'm out 40 dollars, and they have lost a customer for life. Avoid at all costs, their competitors are better now anyway. Honestly, I'm shocked that they just didn't send two more kits. It's clear that they made 100% of their profit off just the shipping scam they are running. The test kits stolen were a cardboard box and some cotton swabs.

SCAM! Please don’t waste your money and time! I sent the kit off beginning of Dec and got results 16th Jan! My foster was around 7 months! I was told she is just 1month??? Not even old enough to leave her Mum, never mind the two months we had already fostered her! The customer service is terrible and keep telling me she is just 1month old!

Sent money for the DNA test on our new rescue dog. Just got the results. Ridiculous! Completely off the mark in every way. She comes from a very poor country in the Caribbean, she is long and leggy and skinny and short red fur with a long nose. They said she was "Coton du Tulear" mostly and other white short nosed long white fur expensive breeds. Completely wrong. Listed many other precious little white foofy dogs, nothing with long legs and red fur. Wish we could get our money back? So disappointing after all of their hype and dramatic emails about "finally discovering what your dog is." ughhh