Embark VeterinaryReviews of embarkvet.com

Terrible !! I bought 2 kits on the 27th of November 25 and it’s the 16 of December 25 now and still no kits arrived it’s a scam you get in touch and no one gets back to you I left 4 messages and only one got back to me saying I will get my kits in two business days it’s been a week and nothing ! Don’t use them use privet they are great and cheaper and you get help and they call you back not like embark they take your money and that is it . I will never recommend it what horrible experience I’m having

Avoid this by all cost. I ordered a kit from Europe, it took about two weeks to reach me. Then i used UPS to send it back as per embark's recommendation. Added the documents they provided to help customs. It took almost three months to reach them. And they REJECTED the delivery. As it turned out, despite all the documentations the package had taxes due and i got no notification for it. I reached out to the embark on what happened and then i was talking to an AI agent (or a human who was using AI for the answers) because it kept insisting that the package is at my part and I'm the receiver not the sender.... Then another human took over who told me about the tax issue and that i should pay it. I paid the taxes but the package was already heading back and they refuse to reschedule the delivery and telling me to do so. As I'm the sender UPS does not let me act on behalf the receiver.... Complete ignorance and just sheer cashgrab behavior from the embark's side. Noone should ever use them.

This company sells garbage. Their customer service is very good however their product is absolute garbage. You would get a more accurate result by taking a picture of your dog and asking AI what breeds it might be and what percentage and you would save yourself $100. The results they sent me have been rejected by every dog expert I know, from veterinarian staff to shelter workers to dog trainers to people who are just knowledgeable. The responses have ranged from "No Way!" to "Bullshoot" It is an absolute waste of money.

I have purchased two Breed tests from this company and both times I have dealt with frustration. The first time Embark told me I would not have to pay anything yet I was still required to pay for MORE shipping to send it back which they reimbursed me which was great. This was April 2025 for the first one. I then purchased another one for my other dog however, shipping to US policy has changed in August and it is now November. I reached out to customer service at Embark who claimed they spoke to Canada Post and the shipping would only cost $3.19 so the 5 stamps they provided is enough. WRONG. It is not the process as you must pay for customs first on Zonos before Canada Post will accept it and the stamps are US so we do have to pay for more stamps. However, customer service from Embark definitely did not talk to Canada Post as I spoke to two different people from Canada Post (one in person and one via chat - not a virtual assistant) and did my research and we are 100% required to pay the $50 for customs. This product was already a lot of money so I am most definitely not paying that amount. I am waiting for Embark to response on how to proceed. To avoid this frustration and your time being wasted, if you are in Canada, DO NOT BUY THIS PRODUCT.

I was happy initially, I was given about 7-9 trace breeds with my dogs along with Korean village dog which I already knew. They suddenly deleted all these breeds from my dogs profile and replaced with 100% Korean village dog which I know is not true, my dogs look like their trace breeds. I tried reaching out and customer support only says that this is better. Huge waste of 300$. Why would they not send a paper copy or even an email with the actual results. I trusted this site that I would be able to click the link and follow it since that’a how they have been marketing it. I feel scammed

Absolutely worthless. My dog is a doberman. They sent me, after a month and $149, a list of 3 commonly known conditions that Dobermans are prone to later in life noting his risk as "elevated." Really, no kidding. The department of the obvious has this important news bulletin for you: the sky is blue.

The DNA test was fine, I got the Heath + Breed one (the premium one). Results were reasonable. HOWEVER... Embark said that i would receive a FREE Fi GPS collar with my purchase. There was no reference to any extra fees or such on the page. They sent me a coupon code for the free collar shortly after purchasing their kit. The email said that the code expired on 7/31/2025, when i purchased the DNA kit on 8/18/2025. I contacted Embark and they said the coupon code is valid through 12/31/2025 despite the email date. Also, in order to redeem my free Fi GPS collar, the email says I need to pay a $20 activation fee and purchase the 6 month plan! None of this was stated upfront before my purchase with Embark. The lack of transparency is concerning from such a massive company. And the DNA results had over 10% of "Unknown", which is too large of an amount to be questioned, considering we are paying a lot of money to find out specifically which breeds the dog is. Wisdom Panel premium is much more transparent and straightforward.

I bought the over-priced embark dog dna test from chewy with a coupon. I was careful to avoid telling them anything breed related about my dog, no photos, I just wanted to see if it was real. 20 years ago a similar company existed in Knoxville, TN and lost their lawsuit and I got a class action settlement when that group were not even close on the dogs I had at that time. My embark dog is very obviously a Rottweiler mix and every vet and the shelter I adopted her from identify her as such. A white blaze on her chest and white hind quarter toes and hound shaped snout suggest a large breed hound. Otherwise at first glance she shouts and behaves like a Rotty. Embark came back with Pit Bull (not Staffordshire terrier) and Labrador; not even close!