Embark VeterinaryReviews of embarkvet.com

DNA testing for puppies is urgent, since prospective buyers want to know all about the health of the new addition to their family. I sent in the tests 2 days after puppies were born. Been 5 weeks, and still don’t have results. For $180, you’d think they have better customer service. Can’t reach anyone by phone, and emails take days to receive useless responses. Will never use them again. Strongly do not recommend.

They sent my sample first to their East Coast HQ before it sat "stuck" for over a week and then got rerouted back to their lab in CA. It took over 3 weeks in transit just for my sample to reach them. I tried contacting customer service 3 times, 2 chats and one email and could not get anyone to help me or tell me why the sample wasn't moving. It has been 5 weeks now since I sent the sample and still have not gotten any results. They say it could be another 3 weeks from now. Do not use this company.

I bought their age test because I adopted my dog and was curious if I guessed his age right when I got him. I was excited to send the test in and get some answers, when I got my results it literally said that he was 4 days old when I adopted him. He was clearly a year to 2 years old so I emailed the company to let them know that they were wrong. They stood by their results saying that they could very well be a year off! They would not talk about any kind of refund and threatened to cut contact with me if I ever brought it up again. The simple fact is that I was guessing his age, and they are guessing his age but they're pretending they know by quote unquote science. Don't waste your money on this test, it's not worth it, I've lost all faith in them as a company.

Product is great..Customer service is HORRIBLE !!! I've called 6 times over a 2 week period..never got a response.Always goes to voicemail and never return my calls.

The dna results dont match my dog one bit! I dont trust the results

I recently, in the past, took a DNA test for myself to build my tree and figure out more about my family. After having a wonderful time learning about myself and my family, I wanted to do the same for my dog. I looked and researched a bunch of gene testing sites and found one I thought was good, that being Embark. I watched several reviews saying it had everything I needed, and really good relative-finding tools, as well as a tree builder. I was confident with this purchase. Safe to say that was a WILD mistake. The features don’t exist, and either never have, or were taken out for some dumb reason. These features include: Building a tree: It’s just an estimate of what the tree in theory could look like given their breeds, which is unhelpful and stupid given how they advertised this. No, it is not a tree of real dogs. No, it’s a tree of the dog’s potential breeds, NOT anything to do with actual genealogy in any way. The karyogram viewer: This is a very helpful and essential tool for finding out how two dogs are related. This was a MAJOR reason I took the test. It is now non-existent, most likely because breeders were all pissy about their breed having a little mutt in them and didn’t want to see that info even though they took the test, so they removed it. That’s my theory. But they didn’t SAY they removed it. The ability to download your dog’s DNA in full: Yes, you heard me right. Even if you wanted to use their DNA somewhere that isn’t a shitty, inaccurate piece-of-garbage site, YOU CAN’T. The “download” is locked behind a secret link, and that “download” only gives you a handful of alleles and by that I mean less than 40 SNPs. If you want DNA, well, this isn’t for you. Giving DNA to research: This isn’t a huge deal to me, but they used to have the ability (and it’s still advertised) to give your dog’s DNA to research so they could better understand dog health and genetics. This is just gone now, so it’s not even furthering research anymore. Relatives limited to the top 30 DNA shares: You can ONLY see the top 30 dogs your dog is related to. Too bad if there is a dog you want to see lower in that list. Daddy Embark tells us that is too much for our little baby brains. Along with all that, the breed assessment is, for a lot of people, just flat-out horrendously wrong to the point it’s basically pseudoscience. My friend took a test with a dog we KNOW is a Lab–Pit Bull mix. We have DNA tests from other sites to prove it. They labeled her dog 100% a Pug. Keep in mind, this dog looks NOTHING like a Pug, and is a big dog. Like, about as not-Pug as you could find. Embark is a flat-out scam: a hollow piece of garbage that actively hides info people take DNA tests to see in the first place, and then feeds users half-assed, inaccurate results while BEGGING them to buy their dumbass add-on kits like it’s a free mobile game with microtransactions. To end this review off, I urge ANYONE reading this to heed this review. Please don’t buy this. It’s not worth it. In all likelihood, the site will continue to worsen from the time of this review. Even if it HAS a feature you want, and you’re okay with the ridiculous price tag and multiple kits to get information, it likely won’t be there in the future. I legit made this Trustpilot account because of this experience. It’s THAT bad. Anyways, to anyone reading this, have a wonderful day, and to Embark, please fix your broken, featureless site. TL;DR: The site updated and most features are missing for good, or straight up were never there, along with quality worsening. Don’t buy this test.

If I could give a negative review I definitely would. Ordered a kit in November, had not received it by mid January with no tracking updates. Sent 6 emails to different addresses as per instructions with no response at all. Finally received a response from the robot on the website and only then was offered a refund with no explanation. Think twice about ordering as it seems to be an expensive risk for overseas customers

Their testing results are inaccurate!! We tested our dogs with other testing companies and the results were different. They have no customer service and logging into their website is impossible. Terribly overrated company!