Embark VeterinaryReviews of embarkvet.com

UPDATE IN RESPONSE TO EMBARK'S REPLY: Embark's response here says they are sorry the relatives are "not aligned with my predictions." This framing is telling. My concern was never about predictions. It was about statistical impossibility. A street dog from Mexico with a highly mixed, non-pedigree background showing 100% Boxer relatives with zero variation is not a matter of expectation, it is a data integrity issue. The fact that they continue to reframe it this way, both here and in their BBB response, shows a pattern of deflection rather than accountability. I have now escalated this to the Better Business Bureau. Their response there was identical in substance to this one. No technical explanation, no acknowledgment of a potential issue, no offer to retest or refund. Just a suggestion to email them again. I am still waiting for a real answer. Until then, I would encourage anyone considering an Embark test to think about what kind of support you will receive if you have a legitimate question about your results. --- ORIGINAL REVIEW: I purchased an Embark DNA test for my dog. He was rescued from the streets of Mexico and is correctly identified as an American Village Dog based on his background. My concern is with the genetic relative matching results. Every single relative shown for my dog is listed as a Boxer. There is no variation at all in the results, which is not believable given that my dog is an American Village Dog with a highly mixed, non-pedigree street origin. I have raised this issue with Embark multiple times. Instead of providing a clear or technical explanation, my concern has repeatedly been brushed off. After days of review, I was simply told that everything is "fine," without any meaningful breakdown of how these results are being determined or why every match would be the same breed. It is not reasonable that a dog from a diverse street population in Mexico would only show Boxer relatives. I have not received a proper explanation or acknowledgement of this issue despite multiple attempts to resolve it.

I have rescued a dog I need a dna test for. It’s in a shelter. You would think embark have empathy but no. I need a dna test for this dog to be able to bring it home to my country where I am currently at. They got my address wrong five times! And I still don’t have the test! I send them the address then they send the invoice back with the wrong address- FIVE TIMES! While now 2 weeks in my dog is still in a shelter! Not only is it costing me money they are literally wasting my time! How is it even possible to be this dumb to be honest?! How is it hard to put in an address correctly? And then I asked for a place to complain and then they copy paste an old email where they ask me to wait 5-10 days for a refund and order via the website - which I did once and there was also an issue with getting the address correct. This is absurd!!! By now they should have sent me the test at their own cost! Thanks for nothing BRIAN A AND JONAVY! Amateurs!

I’m extremely disappointed with my experience using Embark’s dog DNA test. I purchased this test expecting accurate and reliable insight into my dog’s breed, but the results I received did not align with her physical traits or known background. While I understand that no test is perfect, the level of confidence presented in the report did not match what I would consider a trustworthy outcome. I requested a refund due to my dissatisfaction, but it was denied solely because the test had already been completed. For a product that markets itself on precision and reliability, I expected a higher level of accountability and customer care. Overall, this experience left me feeling like customer satisfaction is not a priority. I would not recommend this test based on both the results and how my concerns were handled.

Horrible customer service—if you can even call it that. No phone service, just snarky responses via chat. Hate this lack of service for a service I paid for, ridiculous. Really unacceptable.

Results took 5 weeks longer than promised. They claim my shelter dog is 100% standard poodle. She has wavy (not curly) hair and weighs about 25lbs, not a standard poodle (I believe the shelter was closer with their mini-doodle prediction). I shared this concern with the company and they recommended I purchase another test to retest her. Frustrating, I feel absolutely ripped off.

The process takes three times longer than if you bought the same kit at your veterinarian’s office. Do not use the service. The reviews on their website are not accurate because there is no place on their website to leave a review. Trust me, I searched for a long time and then asked the person from customer support where I could leave a review… and she disconnected the chat immediately

They said years ago that they will add more info about your dog as they grow which never happened. What did happen was that THEY REMOVED INFO, and now ask you to pay FOR WHAT WAS ONCE INCLUDED. Their customer support is pathetic, either selling services or telling you to basically F off. This is an expensive service which I deeply regret paying for. Save your money, look elsewhere.

So we adopted a street dog, and they told us that it is a romanian village dog, which is true, but we know that from day 1 even before adopting him. So useless test, they even matched the DNA with german sheperds that already did this test but were not able to tell us how many percents his DNA matches to german shepherds, even though his fur is basically one of a german shepherds. In conclusion, useless test, told us everything we already knew, and thank you for warning us that our Romanian street dog, is in fact a "Romanian Village dog", WE KNEW THAT ALREADY. My wife even read all the explanations you gave, and there is not a single information we didn't already know, except the disease part that we won't trust since every piece of information given by this test was the most generic.