Martin
“Expires” after 24 months… without informing customer.
I tried to activate my breeder DNA kit online today. It said that my unused kit had already been activated. In chatting with embark I was told that my kit had “expired“ and that my only options were to either abandon the $140 kit or else pay an additional $25 to receive a replacement kit. I was told that this is embarks terms of sale. Upon further investigation, I discovered that this “24 month expiration“ term was NOT part of the terms of service that I agreed to when I purchased my kit on June 30, 2020. This language was apparently added since June 30, 2020. You can not add an expiration date to a product after you sell it! As a breeder, I need to have kits on hand to use on short notice, and I cannot always wait the time required to order a kit and wait for it to arrive in the mail. Internet archive has an archive copy of embark’s website of the terms and conditions at the time I place my order. No mention is made of the product expiring.