EmassagechairReviews of emassagechair.com

Max answered the call and was very knowledgeable and helpful. I had made up my mind before I called but he verified my thoughts. When asked his opinion he gave me honest and credible feedback. Good service and hope the chair is as good.

After deciding to retire my 15 year old Osaki massage chair, I called Emassage to discuss the many options on the market now. Heather in customer service did an outstanding job comparing the brands and models. She was very candid with her opinions, which I appreciated. I narrowed my selection to two Ogawa chairs. I called back the next day, asking for Heather again. She was unavailable,but Matt said he could help me. Matt referenced my conversation with Heather on the computer and after clarifying some questions about my selections. I decided on the Ogawa 3 D Smart chair. Matt took my order and payment and followed up with a confirming email. My chair should arrive in8-10 days( white glove delivery , of course). I found Emassage Customer Service to be extremely knowledgeable about the products they sell and more than efficient in helping the customer understand the differences in each machine. I have the highest praise for this well trained organization. James Livingson North Myrtle Beach, SC

I was not happy with nonstop delivery they would never call to set up delivery time until I called and complained

Great service and prompt replies when questions were asked. Matt seemed to be a very experienced salesman and appreciated his help.

Great Customer Service I called twice with questions I had about a chair I planned to purchase. Both times the sales staff were very helpful and knowledgable. My buying experience has smooth and I'm excited to receive my Novo XT soon!

Emassagechair is fantastic. From first contact, to purchase and delivery, the company treated us like valued customers. Matt was a true pro at guiding us through the process, providing the opportunity to try several chairs. He provided his expertise (and patience!) in understanding the features of each of the products. He encouraged us to really experience each chair and select based on the quality of the massage, not price or "bells and whistles". After demo'ing several products during two separate visits, we kept coming back to the same chair. AND, it was one of the chairs that Matt had originally suggested based on his initial assessment of our needs. I cannot say enough about how great the buying experience was... great customer service, deep product expertise, and great pricing. I will definitely refer friends to emassagechair (assuming I ever get out of our massage chair!).

Even though I had done extensive research on massage chairs, the customer service was extremely helpful in confirming my choice of the chair we needed. I hope setup, delivery and service (if needed) will be as good.

customer service was excellent