We strive to be your number one massage chair store and are here to make your shopping experience as easy and as pleasant as possible.
Emassagechair (emassagechair.com) has 351 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Wellness & Spa · Henderson, Nevada
Excellent
Wellness & Spa · Henderson, Nevada
Excellent
Wellness & Spa · Las Vegas, Nevada
Excellent
Wellness & Spa · Las Vegas, Nevada
Excellent
Showing 327 reviews with 5 stars · Clear filters
Jerry
Positive experience buying a massage chair through Emassagechair.com. Heather answered all of my questions and helped me compare a couple of the chairs. Pilot shipping helped me track my chair from Dallas, Texas to Phoenix, AZ and Sullivan and Sons with Mayflower delivered the chair to Northern Arizona and completed the set-up. The entire transaction was handled with a great deal of professionalism. Thank you....Jerry J.
Vktoria
Can’t wait to get y new Ogawa massage chair. Matt was great to work with, he was very patient and helpful to get my insurance information and the purchase done as soon as he could. Thank you and I’ll send a picture of my new massage chair when it gets here, if I can get myself out of it. lol Vktoria
Deborah
We ordered our SVAGO chair over Thanksgiving weekend, there was an expectation that it would arrive in late December. However, mid-December a gentleman from Emassage called to say there’d be a delay. They kept me updated and it arrived yesterday. Wonderful. They followed up as did the delivery company. The chair works beautifully and is great to look at. Thanks for being so helpful.
Miriam J P.
I had a wonderful agent help me James he helped me to sort through the information I needed for the vibrational plate that I bought... I was also helped by Rhonda in the chat line and email ........I've been researching this for over a week or so finally when I got the tech news which i had needed in order to clarify my decision to purchase....then I made my immediate decision I made it very clear I wanted to buy over the telephone and not online ...so with ease it James assisted me and it was done....what a relief!! I haven't gotten the product yet but it's forthcoming.. I love the live service and let's face it when you're buying online you're looking for good customer service -- i want to talk to the live people ... youwould prefer to have a live vibrant human being on the other end of the phone .. at least that's my preference for security and reassurance ...so I was very pleased... very satisfied and I give it five stars and thank you !!! Much gratitude.
Pat R.
Currently I am still awaiting a ZGR Svago chair which I ordered on 12/5/20. What is really bothering me is the fact that when I ordered it the website promised it would be shipped within a few days. 4-5 days after the order was placed I get a call that the chair was backordered. Why not make this public from the start? I see that it is now on the webiste but that is after the fact. I did get a call on January 5 that my chair had made it to the states. After so much confusion and waiting I decided to cancel my order on the 12th of January because I could not get any idea on shipping or tracking. Talking to them in chat got nowhere. Trying to get the information is extremely hard. This is a 2,000 chair and on limited income it is a big purchase. Especially when waiting so long customer service is important. They did finally call me and said my chair was in the process of shipping and if I canceled I would have to pay a creidt card fee and I will have tracking on it soon. So I emailed them and asked that they send that tracking to me yesterday and I am still awaiting a response. All we want is communication via email as to where this item is and when can we expect it. No definitive date-no tracking-and feel like I am left in the blind. Very VERY frustrated customer at this point and will update this review as this proceeds. Update! Received very nice email stating my chair has shipped and tracking. Will keep everyone posted. As promised updated review as of 1/26/21. Chair arrived in perfect condition and works wonderfully. I am very happy with it and the service I received while waiting for it at no fault of emassage chair due to the current pandemic. Matt has been very kind and courteous throughout the entire process. Rhonda was also the same. Had it not been for the pandemic I am sure I would of received this chair much sooner. Off now to rest my back in the ZGR Svago chair! Thank you again!
Response from EmassagechairJan 13, 2021
Hi Pat, Thank you for taking the time to share your experience. We understand you have been frustrated with the back order, and we apologize for the inconvenience. Unfortunately the chair you purchased is in very high demand and there have been extended delays in receiving new inventory for items that come from out of the country because of the Pandemic as well as limited resources due to the volume of online shoppers. Have no worries, we see a representative has been working with you from your initial purchase date to provide as much detail as possible about the pre-order, estimated arrival times, ship times, and challenges with the new inventory arriving. They will continue to monitor your order until it has been successfully delivered. Thank you again and have a great day. Kind Regards, Emassagechair.com
Scott
The chair is amazing. There were issues with delivery, but Matt took FANTASTIC care of the situation. Truly, the best service and follow through I have received from any company in many years. Thank you!
Fred K.
The sale associate (Rhonda) was VERY helpful in helping me find a quality zero gravity massage chair (OGAWA ACTIVE L Plus) at a great price in my range and that will meet everyone in my households needs. She provided quick responses to all my questions during the whole process from beginning to end. I would recommend E-massage chair to anyone looking to by a quality massage chair with great customer service.
FG
It was actually a fast delivery! We love our masssage chair so much!