EmassagechairReviews of emassagechair.com

their services are very good, the massage chair is look good. i love their prices i am very happy and comfortable with my massage chair.

impecable, rápido he he

Fabulous chair and caring people that helped me through the process. With literally 100's of chairs and vendors to choose from this is going to be the only one I would recommend and I did my research for months. Excellent price and would recommend to anyone looking for a high quality chair and a painless experience.

I’m not big on writing reviews but I always read many reviews when researching products. I researched several different online massage chair companies and poured through their websites before I chose emassagechairs. I learned that all the online companies work exactly the same way, they take your order, but then your chair is shipped directly from the factory in Texas. My experience with emassagechairs was so amazing I had to come here and write a review but here I’m seeing a few very scathing reviews. I can’t believe those reviews are accurate and truthful. I don’t know any of those people, but I don’t think they would be people I would call friends. I think the problems were with the customers themselves not with emassagechairs. Here’s my story. I too ordered a chair in November 2020, and didn’t receive delivery until late February. The first chair I wanted was out of stock and on backorder, so I chose a different, better chair, the Admiral. It was also on backorder, but I decided to place the order anyway and wait. I was told it would be about four to six weeks. Apparently, due to Covid-19 there was a massive run on massage chair sales last year as people were no longer able to go out to public massage spas or health clubs. After about five weeks I began calling emassagechairs on a weekly basis for updates. As it turns out, there were many delays due to Covid-19. The manufacturer is located in Texas and the chairs are made in China, emassagechairs is a retail distributor on behalf of the manufacturer. Apparently Covid caused many unrelated delays all along the distribution route in manufacturing, shipping, docking, unloading, transporting to Texas and then trucking out to me. Since I was in such regular contact with emassagechairs I learned how many companies involved in the supply line of chairs had either shut down or dramatically cut their staff for safety, so the transportation was negatively affected at every step of the journey. I own my own business, so I am very familiar with supply chain disruptions. The only reason I’m explaining this is all the problems I encountered (and most of the other people encountered) were completely out of the control of emassagechairs. Every time I spoke with either Rhonda or Heather (or two others whose names I don’t recall) I was extremely impressed with their professionalism, kindness, patience and complete customer focus. They carefully explained everything as time progressed and they gave me the impression they sincerely cared about my satisfaction. Not once did I ever get the impression I was bothering them and not once did either of them become angry or rude with me. After about two and a half months of waiting for all these issues to get worked out, Heather actually negotiated with the factory for a free upgrade (to the Ama Medic Hilux which I love) at no extra charge. I didn’t ask for this, and didn’t expect it, but she was very concerned about my satisfaction after having to wait so long with no real estimated arrival date for my Admiral chair which was still on backorder. I opted for the curbside delivery so I can’t speak for the independent company that provides the “white glove” service. In my opinion, emassagechairs is one of the best companies I have ever dealt with and I recommend them very highly. Heather and Rhonda are both fantastic, with sparkling personalities, and they represent the company very well. I am happy with my purchase and have been recommending emassagechairs to all my friends.

6 or 7 STARS - This matters: “Matt” assisted me with this purchase and he was nothing short of superb. If there’s a way to give an extra sixth or seventh star I would wish to do that. Matt researched several things for me. He was altogether highly knowledgeable, patient, articulate, and did everything he could to help me feel comfortable with my purchase decision. He went the extra mile. In fact rarely have I had such a thoroughly positive customer service experience… and I’ve taught seminars on this topic at the university and corporate levels. So please pass along my compliments to him, I hope you can put this review in his personnel file, and the next time someone’s due for a raise... let’s make it Matt! (Also, feel free to contact me… Dr. RON [PhD] if I can be of further assistance. Could be I’ll have to be a customer again (?) 🤷🏼‍♂️ and I will certainly be recommending your company highly to others. 🙇 Cell/Text: 919 260-8484 RON ILINITCH, PhD (retired Univ of NC at Chapel Hill)

Matt was extremely helpful in taking into consideration what I was looking for in a chair! Not only helped me make a choice but also assisted with my payment for it! Never have I dealt with a young person that had nonstop manners, couldn't be more pleased with the help and knowledge that was provided by this young man! Thank you! Cant wait to get the chair in our home!

I want to start this off by saying Everything seem like it was going bad, But after talking to "Heather" she made sure I was well taken care of ☺, The chair i was originally going to get was out of stock the color anyways. So Heather was able to get me a even better one with the color I wanted 😁! Also they gave me a $200 discount 👍👍! Heather also explained why there was a delay on my message chair and that usually this never happens. Thank You soo much 'Heather' for the Excellent Customer service ✅! I would recommend this site to whoever is interested in a message chair👌 Thanks again Heather for everything.

So far, my experience with emassagechair.com has been excellent. Rhonda with the customer support team was extremely prompt and helpful regarding my inquiry on color combinations in stock for the Human Touch Gravis ZG chair along with answering all my shipping questions. This is a remarkable difference compared to my experience with Vitalityweb/thebackstore. The phenomenal customer support I received here is the main reason I chose to purchase from emassagechair.com