Rachel
Manipulative, illegitimate, and unprofessional.
Manipulative high pressure sales tactics. This company constantly calls and calls over and over from strange numbers, pressuring you to buy their courses using threatening sales tactics. BEWARE: this company claims royalty free rights and liscening rights to all of your work in the course and uses it however they want. This company isn't an accredited certification organization. Don't give this company your money. They to withhold refunds regardless of you following protocol policy and refunding within 7 days, they still try to withhold your money with even more constant calling and high pressure manipulative and threatening sales tactics. This is the worst experience I've ever had with a company.
Response from | elvtr |Aug 21, 2023
We apologize for the inconvenience you've experienced with our refund process and communication. We value your feedback and are committed to resolving your concerns. Regarding the phone call while you were at work, we usually call refund requestors for feedback, but we respect your preference for written communication and apologize for the disruption. Regarding concerns about royalty-free rights on students' work, we wish to clarify that we do not claim such rights. We deeply respect our students' intellectual property rights and would never use their work without explicit permission. Understanding the need to safeguard creative output, we are reviewing our communication materials and agreements to ensure our policy is transparently stated. Also, we are pleased to inform you that we have successfully processed your refund request as per your instructions.