jason S.
Their customer service is absolutely awful!
This is the last thing I said to them and it explains it all. For 3 days now I have been trying to pay them and was very interested. now not so much. "Thank you for explaining for the 4th time now all the same talking points you keep drilling in my head, (sarcasm) but once again there is still no link for Klarna. I truly do not understand what it is that you're not getting. THERE IS STILL NO LINK TO KLARNA! Daniela Roldan I do not want to talk to you again. I was very clear about that. you are just wasting my time. Are you trying to force me to file a complaint on you with your bosses and possibly the better business bureau? All I want is the link. I was more than clear about it more than once. you still have not given it to me. I already established your running me in circles, you just proved it beyond the shadow of a doubt that you are in fact running me in circles even in your last response. Not to mention I asked that you no longer respond and that someone else should. But you felt the need to once again respond without the info im requesting. It boggles my mind that you keep force feeding me the pricing (that you know damn well I already agree to) but no matter how many times I ask, you refuse to give me a link to Klarna to actually pay for it. GO AWAY! and let me speak to a supervisor." I am still dealing with this brick wall of a lady. I have gotten nowhere. I am glad I didn't hand them the thousands they asked for. It would of been awful to deal with this customer service after I'm invested. so I guess in a way she saved me. Take from that what you will. UPDATE: today it is 9/23/25 despite their response on here they still have not reached out to me.
Response from | elvtr |Aug 29, 2025
Hi Jason — we’re sorry for the frustration and inconvenience. We’ll investigate and work to make our payment process smoother. Our team will reach out by phone shortly to help get this sorted. Thank you for flagging it. 😊




