Elova JewelryReviews of elovajewelry.com

Response from Elova JewelryJun 17, 2026

Hi Sandra, We’re so sorry to hear that you’re disappointed 🤍 That is absolutely not the experience we want for you. Because we use genuine freshwater pearls, each pearl is naturally unique, so the size, shape, and overall look can vary slightly from piece to piece. That said, we completely understand that you expected the center pearl to stand out more based on the photos. We’d really like to make this right for you. Please send us a message or email us at [email protected], and our team will be happy to help with a solution 🤍 Kind regards, Team ELOVA

Response from Elova JewelryJun 15, 2026

Hi Natalia, Thank you for your feedback, and we're so sorry your order didn't arrive as it should have — this isn't the experience we want for anyone. 💛 After looking into it, we found your package was lost in transit with the courier. We've already arranged for a brand-new necklace to be sent out to you right away, along with a little extra as a thank-you for your patience. We've reached out to you by email with all the details, and we'll personally make sure this is put right. If there's anything else you need in the meantime, please don't hesitate to reply to us at [email protected]. With love, Nienke

Response from Elova JewelryJun 15, 2026

Hi Lizabeth, Thank you so much for your kind words — we really appreciate it! 💛 We're sorry your first necklace arrived damaged, but we're so glad we could get a replacement out to you right away. Making things right quickly is really important to us, so it means a lot to hear you felt taken care of. Enjoy your new necklace, and welcome to the ELOVA family! With love, Nienke

Response from Elova JewelryJun 15, 2026

Hi Ruthann, Wow, thank you so much for this wonderful review — it truly made our day! 💛 We're so happy you chose our pearl crosses as graduation gifts, and that they turned out even prettier in person. We put a lot of love into the quality and weight of our pieces, so hearing that means the world to us. We're also really glad our team could jump on the imperfection right away and make things right for you. It means so much that we'll be your go-to for gifting from now on — we can't wait to be part of your special moments. Welcome to the ELOVA family! With love, Nienke

Response from Elova JewelryJun 15, 2026

Hi Beverly, Thank you for your feedback! 💛 Our necklaces are made with genuine natural stone, so we're sorry it didn't feel quite as you expected. We hope you still enjoy wearing it! With love, Nienke

Response from Elova JewelryJun 15, 2026

Hi Cass, Yay, this made us so happy to read! 💛 We're thrilled the necklace arrived quickly and was just as you hoped. Thank you for the love — we can't wait to have you back. Welcome to the ELOVA family! With love, Nienke

Response from Elova JewelryJun 4, 2026

Thank you so much for your wonderful review, Anne! 💛 We’re so happy to hear that you had a great experience with our customer service. Your kind words truly mean a lot to our small team, and we’re so grateful for your recommendation.

Response from Elova JewelryJun 4, 2026

Thank you so much, Lawrenco! 💛 We’re so happy to hear that you love it and that you’ve received so many compliments. That truly means a lot to us!