EloracircleReviews of eloracircle.com

Response from EloracircleSep 16, 2026

Hi, We’re truly sorry to hear about your experience and for the frustration this has caused. We completely understand your concerns, especially regarding the packaging, ingredient information, and your previous refund request. We sincerely apologize if your messages were not properly addressed. We would really appreciate the opportunity to look into this again and make sure you receive the appropriate assistance. Please contact us again with your order details so I can personally double-check your case, review the previous correspondence, and provide the best help possible. We’re sorry again for the inconvenience, and thank you for bringing this to our attention. Kind regards,

Response from EloracircleSep 16, 2026

Hi Rachel, We’re truly sorry to hear about your experience and apologize for the frustration caused by the delivery time and the product packaging you received. We understand your concerns regarding the shipping information and the South Moon packaging, and we’re sorry that the experience did not meet your expectations. Although some time has passed since your order, we would still really appreciate the opportunity to look into this for you. Please contact us again with your order details so I can personally double-check your order, review the circumstances surrounding the delivery, and make sure you receive the best assistance we can provide. We sincerely apologize for the inconvenience, Rachel, and thank you for bringing your concerns to our attention. Kind regards, Elora Circle Customer Support

Response from EloracircleSep 16, 2026

Hi Anne, We’re truly sorry to hear about your experience, and we completely understand why you would feel disappointed after waiting three weeks for your order and receiving packaging that was different from what you expected. The South Moon packaging was used temporarily due to a shortage of Elora-branded tubes. We sincerely apologize that this was not clear and that the difference in packaging caused concern. We’d really appreciate the opportunity to look into your order and make sure you receive the best assistance possible. Please contact us again with your order details so I can personally double-check everything for you. We’re also sorry that the product texture and finish were not what you expected. Your feedback is genuinely valuable to us and will be shared with the relevant team. Thank you for taking the time to share your experience, Anne, and we hope to have the opportunity to assist you further. Kind regards, Elora Circle Customer Support

Response from EloracircleSep 16, 2026

Hi Jools, We’re truly sorry to hear about your experience and sincerely apologize for the frustration caused by the delivery time and the packaging you received. We understand how disappointing it must have been to wait nearly a month and then receive a product that did not look like the Elora product you were expecting. The South Moon packaging was used temporarily due to a shortage of Elora-branded tubes, and we’re sorry that this caused confusion and concern. We’d really appreciate the opportunity to look into your order and make sure you receive the best assistance possible. Please contact us again with your order details so I can personally double-check your case and review what happened. We’re very sorry again for the inconvenience, Jools, and thank you for bringing this to our attention. Kind regards, Elora Circle Customer Support

Response from EloracircleSep 16, 2026

Hi Sarah, We’re truly sorry to hear about your experience and understand how disappointing it must have been to wait three weeks for your order and then feel that the product did not meet your expectations. 🙏 We also understand your concerns about receiving the New Moon packaging instead of Elora. The South Moon packaging was used temporarily due to a shortage of Elora-branded tubes, and we sincerely apologize for the confusion this caused. We’re especially sorry that the cream did not provide the experience you were expecting. We’d really appreciate the opportunity to look into your order and see how we can best assist you. Please contact us again with your order details so I can personally double-check your case and provide the best help possible. Thank you for taking the time to share your honest feedback, Sarah. Kind regards, Elora Circle Customer Support

Response from EloracircleSep 9, 2026

Hi Cheryl, We sincerely apologize for the experience you had with your order and for the lack of communication. We completely understand how frustrating it must have been to see the tracking marked as delivered when you had not received your parcel, especially after you had already contacted us about the address issue. We’re also very sorry that your follow-up emails and messages were not properly addressed and that you were left without a clear update for such a long time. This is certainly not the level of customer service we aim to provide. We’re glad to see that the situation was ultimately resolved and that your refund was successfully received. We truly appreciate your patience and your update to your review. 💚 If there is anything else you would like us to resolve or look into, please feel free to contact our customer service team directly. We’ll be happy to assist you and make sure your concerns are properly addressed. Again, we sincerely apologize for the inconvenience and frustration caused.

Response from EloracircleSep 9, 2026

Hi Catherine, We sincerely apologize for the late response to your Trustpilot review and for the concerns you’ve raised regarding the price and shipping origin. We’d really appreciate the opportunity to better understand what happened with your order and address your concerns properly. Please contact our customer support team with your order details, so we can review your case and provide you with the best available option to assist you. 💚 We’re sorry again for the frustration and disappointment caused, and we hope to have the opportunity to resolve this for you.

Response from EloracircleSep 9, 2026

Hi Lesley, We sincerely apologize for the late response to your Trustpilot review and for the long delivery time you experienced. We understand how frustrating it must have been to wait almost a month and then receive packaging that was different from what you expected. 💚 Regarding your comparison with products available on Amazon or other stores, we understand that you may find similar products at a lower price elsewhere. However, price alone does not determine the formulation, quality, or manufacturing standards of a product, so we would not want to make a direct comparison based solely on price. We’d also like to reassure you that the South Moon packaging was temporary packaging containing the same Elora formula, and the product is handled and processed in accordance with strict UK cosmetic safety standards and applicable policies/guidelines. We’re pleased to clarify that the packaging issue has now been resolved. If you still have concerns about your order, please contact our customer support team with your order details so we can review your case and provide you with the best possible assistance and options. 💗 We’re also sorry to hear that you had difficulty contacting us, and we sincerely apologize again for the delivery delay and confusion caused.