EloracircleReviews of eloracircle.com

Response from EloracircleSep 8, 2026

Hi Sarah, We’re sorry for the concern and disappointment caused by the email you received after placing your order. We completely understand why being informed that the packaging would be different from what you expected would be frustrating. We’d like to clarify that the branding/packaging issue has now been resolved, and we are once again able to provide the official Elora-branded product. We’re sorry that this situation gave you the impression that you had been misled. That was certainly not our intention, and we would appreciate the opportunity to assist you and address your concerns directly. Please feel free to contact our Customer Support team with your order details, and we’ll be happy to provide you with the best possible support. Kind regards, Hazel

Response from EloracircleSep 8, 2026

Hi Sian, We’re sorry to hear about your experience, and we completely understand your concerns regarding receiving the South Moon product. We’ve checked our previous email correspondence and can see that we responded to you on August 6, when we acknowledged the branding issue and apologized for the confusion. At that time, we also provided you with options we could offer to help resolve the matter. We waited for your response so we could continue assisting you, but unfortunately, we didn’t receive a further reply from you. We’re sorry that your experience led you to feel that you had been misled. The branding issue has since been resolved, and we remain happy to assist you with a suitable resolution. Sian, you’re welcome to message us again at any time. We’d genuinely appreciate the opportunity to assist you and work towards resolving your concerns. Kind regards,

Response from EloracircleSep 8, 2026

Hi there, We’re sorry to hear about your experience and understand your concerns regarding the South Moon packaging and your experience with the product. We acknowledge that, during this period, there was a branding/packaging issue, and we sincerely apologize for the confusion and disappointment this caused. We’re also sorry to hear that the product did not meet your expectations. We can confirm that the branding issue has now been resolved, and we are committed to providing the official Elora-branded product going forward. Regarding the partial refund you mentioned, we’d be happy to look into this for you and check its current status. Please contact our Customer Support team with your order details so we can review the refund and provide you with the best possible assistance. We truly value your feedback and would appreciate the opportunity to address your concerns and make things right.

Response from EloracircleSep 8, 2026

Hi Cath, We’re sorry to hear about your experience and understand your concerns regarding receiving the South Moon product instead of the Elora-branded product. We’ve checked our records and can see that you previously contacted us on August 14 regarding this matter. We replied to your message and were waiting for your response so we could continue assisting you and work towards a resolution, but unfortunately, we did not receive a further reply. We sincerely apologize for the confusion caused by the branding/packaging issue, which has since been resolved. We would still be very happy to assist you and find the best possible resolution for your concerns. Cath, please feel free to reply to our previous email or contact us again at any time. We’d appreciate the opportunity to assist you further. Kind regards,

Response from EloracircleSep 8, 2026

Hi June, We’re sorry to see that you’re still unhappy with your experience, and we completely understand the concerns you raised regarding the product, its performance, and the South Moon packaging. We’ve reviewed our previous communication and can see that you first contacted us on August 10 to explain that the cream had not worked as expected and that it remained wet rather than drying as you had hoped. You then followed up on August 12 regarding the refund and the packaging concerns. On August 14, we also spoke with you by phone to discuss your concerns and try to find a better resolution for you. Following that conversation, we processed a 50% refund as a goodwill gesture, which you accepted. We sincerely apologize for the confusion caused by the branding/packaging issue during that period. We understand that receiving packaging different from what you expected was disappointing, and we have since resolved this issue. We genuinely appreciate that you took the time to speak with us and give us the opportunity to assist you. If there is anything further we can help with, please feel free to contact our Customer Support team. Kind regards,

Response from EloracircleSep 9, 2026

Hi Alison, We wanted to follow up on your review and apologize for the delay in responding. We’re sorry that your experience was affected by the late delivery and the temporary packaging used for your order. Since your review was posted, we have been in contact with you directly and worked to address your concerns. As explained, the South Moon packaging was temporary packaging containing the same Elora formula, and we also offered you alternative options to help resolve the situation. We’re pleased that we were able to assist you directly, and we can confirm that your refund was successfully processed on August 10, 2026. 💚 We sincerely apologize for the late delivery and any frustration or disappointment this experience caused. We appreciate you giving us the opportunity to resolve the matter with you.

Response from EloracircleSep 9, 2026

Hi Annie, We sincerely apologize for the late response to your Trustpilot review and for the frustration you experienced with your order. We completely understand how disappointing it must have been to wait so long without receiving your product and to feel that you weren’t getting the support you needed. We’re sorry that our previous communication did not meet your expectations. We would really appreciate the opportunity to review your case again and provide a better resolution. Please contact our customer service team directly with your order details, so we can look into the delivery issue and assist you further. Thank you for your patience, and we sincerely apologize for the inconvenience caused. 💚

Response from EloracircleSep 9, 2026

Hi, We sincerely apologize for the late response to your Trustpilot review and for the confusion caused by the packaging of your order. We understand why receiving packaging with different branding may have raised concerns. We’d like to reassure you that the South Moon packaging was temporary packaging containing the same Elora formula, and the product is handled and processed in accordance with strict UK cosmetic safety standards and applicable policies/guidelines. The branding issue has since been resolved, but we would still appreciate the opportunity to review your specific experience. Please contact our customer support team with your order details, and we’ll be happy to look into your case and provide you with the best available options. 💚 Thank you for sharing your feedback, and we’re sorry again for the confusion and inconvenience caused.