Mark C.
Three Attempts, Repeated Problems With Deposits and Refunds
I gave eLocal three separate opportunities to earn my business, and unfortunately my experience repeatedly involved problems with deposits and refunds. On my first attempt, I canceled with approximately $2,700 remaining on deposit. After more than a week without receiving the refund, I disputed the charge through my credit-card company to recover my money. I later tried again and deposited another $2,700. Approximately one hour after completing setup, I was informed that air-duct lead pricing would increase from the approximately $65 I had been quoted to approximately $125, along with a larger deposit requirement. I canceled and again ultimately used a credit-card dispute to recover my deposit. About a year later, I decided to give eLocal one final chance after hearing positive feedback from other contractors. This time, they required a $4,200 deposit. They accepted my payment, approved my account, and activated service. Approximately one week later, I was informed that management no longer wanted my company as a customer because of my previous chargebacks. Those disputes occurred because of the difficulties I previously experienced getting my deposits returned. If my previous history was unacceptable, I believe that determination should have been made BEFORE accepting another $4,200 deposit. eLocal then canceled my account and disabled my access while I was still waiting for my unused funds to be returned. After three separate experiences, I have serious concerns about eLocal's handling of deposits, refunds, pricing, and account cancellations. Based on my experience, I would strongly recommend that potential customers get all pricing and refund terms in writing and carefully consider the amount of money they are willing to place on deposit.