ElleSilkReviews of ellesilk.com

Rücknahmen scheinen grundsätzlich nicht möglich zu sein. Keine Antwort auf Mails, keine Adresse für die Rücksendung, kein Rücksendeformular. Zum Glück per Paypal bezahlt habe einen Fall eröffnet und werde den gesamten Betrag zurückfordern. Falls ich irgendwann noch eine Rücksendeadresse bekomme schicke ich das Nachthemd dann noch zurück. Ich kann von diesem absolut unprofessionellen Verkäufer nur abraten!

Ich bekomme auch momentan keinerlei weitere Rückmeldung bzgl. einer Retoure.Ich habe einen RMA Code erhalten aber dann die Info von UPS, DHL, FedEX erhalten, dass momentan keine Retouren von Deutschland nach Shanghai möglich sind. Darauf habe ich per email nach einer Alternative gefragt. Keinerlei Antwort und momentan bleibe ich auf den Kosten für den Artikel sitzen. Das ist wirklich extrem schlechter Kundenservice

Achtung - die Maße stimmen nicht mit den Angaben überein. Bei gewünschter Rücksendung werden zig Mails hin- und hergeschickt, habe eine Woche später noch immer keine Rücksendeinfos bekommen, um den Artikel zurückzuschicken.

Quality product, but abysmal after sales service. Button detached from pyjamas during only second wear. Emailed customer service and suggested refund of some kind as I live in UK and return of the item would have been expensive. Was offered free buttons for which I would have to pay shipping and then have repaired locally. I am not a seamstress. Poor response after spending hundreds of $/£'s on pyjamas. Will definitely not buy again. Update: I have been offered an insulting $10 as full and final settlement, which at current exchange rates is £7.60.

I am leaving this review to hopefully save someone else the heartache of dealing with this company and their extremely poor customer service! I was gifted a silk nightgown, a huge splurge at $129, but very beautiful. On the SECOND night that I wore this nightgown, the strap broke off. I reached out to the company and requested to return the nightgown, as a nightgown that cost $129 should not break on the second night it’s worn just by rolling over. The company offered a $10 partial refund or I could pay to ship it back to have it fixed. I explained that neither of these were acceptable and that I wanted to return the nightgown, with its original tags and box for a full refund. After the initial email that I received, I then continued to receive the exact same automated email. This company didn’t even have the courtesy to actually write back to me! After several automated email responses, they then just stopped responding to me completely! Also, there is no phone number to contact this company, only email, which should have been a red flag in the first place! In my emails I asked several times for a phone number to contact to actually speak with someone, which was never even addressed or provided in their automated responses. I eventually reached out to my credit card company regarding the matter and they refunded the money and submitted a claim to Ellesilk. Ellesilk couldn’t respond back to me, but they certainly responded back to my credit card company! Buyer beware of the poor quality of their product and their even worse customer service!

When I buy on line, I always like to have the option to return an item. However, having to pay close to $50.00 to return an item to China was not what I expected. The paperwork is exhausting, the customer service frustrating, and the assurance of getting your money back is lowered by the fact that Ione must mail the return to an individual in an obscure address in an unknown city somewhere in China. At my age, I have made bigger mistakes, but this one will stay with me.

AWFUL AVOID. It’s shipped from China which they hide from you at time of purchase. I had to pay extortionate shipping AND IMPORT TAX to return. They couldn’t care less and ceased to communicate when I complained, knowing that I would have to either keep their very low quality product or stomach the fees. I had to pay Chinese import tax to return the product to its place of manufacture! The website is highly misleading on this.

As others have already said about this company. Products might be good but the customer service is terrible. I ordered something after carefully considering whether I will receive the item on time. I gave myself a 3-4 day extra to account for potential delays. Sadly today is the 5th day after I've made the order and my item is not dispatched. I emailed them 2 days ago to cancel the order as no waybill has been generated and it was definitely not shipped. Whilst their reply is fast, they only send you 1 email a day, looks like a tactic to delay telling you the truth. For 2 days, they insisted that the package has ben shipped. Today, they emailed saying the package is unpacked. Still not helping me with my cancellation despite it being in their factory. This looks like a very typical tactic used by some eastern companies. After you've made your order, you're forced into it and won't help you cancel/return or exchange. Their products might be very good, which is why there are so many good reviews, but they don't care if you like the product. Every bad review is because of their customer support. I would stay away and go somewhere else.